NINA Bekonja
Pure Skin Science
Irvine,CA
1
Certification
15
years of professional experience
Responsible Medical Scheduler with solid experience in supporting patients and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Work History
Medical Esthetician and Spa Manager
15 Years 3 Months- Performed cutting edge Micro-current, Photon LED Light Therapy and Ultrasound facial treatments.
- Developed individualized, therapeutic skin care programs and advised clients on proper homecare regimens.
- Informed patients of appropriate products available to increase retail sales and ongoing services sales.
- Coordinated appointments for clients to optimize daily operations. and stayed on top of key deadlines.
- Performed various administrative duties to support daily spa operations., including product inventory checks, charting and consultations.
- Developed individualized, therapeutic skin care programs and educated patients on proper service and homecare regimens.
- Handled busy schedules and stayed on top of key deadlines.
- Carried out administrative tasks, including product inventory checks, charting and consultations.
- Consistently received positive feedback from patients on performance reviews.
- Developed and implemented new treatment protocols, improving service efficiency and client satisfaction rates.
- Collaborated with the marketing team to promote services, increasing client engagement through targeted campaigns.
Practice Manager/Lead Patient Care Coordinator
2 Years 4 Months- Managed and implemented marketing programs and tracking systems to enhance practice visibility and patient engagement.
- Analyzed sales data, identifying trends to inform strategic decision-making and improve performance.
- Facilitated sales meetings to enhance communication and collaboration among team members., ensuring effective communication among team members and decision makers.
- Collaborated with marketing teams to align promotional strategies with sales objectives effectively.
- Set and achieved company defined sales goals.
- Increased sales by offering advice on purchases and promoting additional services.
- Answered customer questions regarding procedures, package options and proper care for their long-term goals.
- Have thorough knowledge of all retail, professional, and clinical products.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Have thorough working knowledge of all standard operating procedures, policies, and protocols that pertain to the operation of practice.
- Answered incoming calls, scheduled appointments and followed up with potential new leads.
- Coordinated sales meetings, ensuring effective communication among team members and stakeholders.
Surgical Coordinator/Sales Consultant
4 Months- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Managed master calendar and scheduled appointments for 6 providers based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Documented and collected patient data in Nextgen, ensuring accuracy and security for appointment and payment processes.
- Closed leads and converted shoppers to schedulers through timely follow-up and knowledgeable advice.
- Qualified leads for cosmetic surgery.
- Implemented promotions and digital marketing strategies to enhance client acquisition.
- Streamlined operations through effective time management and staff supervision, contributing to overall productivity.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
National Sales And Training Manager
3 Years 2 Months- Conducted on-site training for medical practices and sales representative networks to enhance product knowledge and usage.
- Educated and trained medical practices on installation of medical equipment.
- Performed on-site trainings for medical practices as well as sales representative networks.
- Coordinated and prioritized required training courses for Physicians and their staff.
- Conducted training, conference calls and daily webinars.
- Delivered TMI FLOW ANS Medical Equipment solutions to key clients, contributing to revenue growth.
- Conducted site visits to showcase equipment for new potential clients and demonstrations.
- Researched potential clients and markets to prepare for appointments.
- Engaged regularly with clients to evaluate satisfaction, address issues, and introduce new offerings.
Education
Esthetician License - Skin Care
Associate of Arts
Skills
Compliance and Regulatory Knowledge
Customer Service
Sales and prospect management
Knowledge of medical aesthetic and plastic surgery procedures
Staff Leadership
Conflict Resolution
Clinical Literacy
Financial Oversight
Inventory & Supply Chain Management
CRM & Patient Management
Proficient in Excel
PowerPoint
PC
Mac
Accomplishments
- Supervised team of multiple staff members
- Exceeded company sales goals
- Client Service - Developed long-term relationships with patients which increased repeat business.
- Collaborated with top influencers for marketing purposes
- Accomplished continuous training on advanced technologies and treatments
Certification
- Licensed Esthetician
- HIPAA/OSHA
- Hydrafacial Certified
- Inmode Certified
- SmartGraft FUE Hair Consultant Certified
- ANS and Medical Device Software Training Certified
Timeline
Practice Manager/Lead Patient Care Coordinator
Jade Phoenix Aesthetic Medicine
12.2020 - 04.2023Read More
Surgical Coordinator/Sales Consultant
Tayani Institute/Dermabare
08.2020 - 12.2020Read More
National Sales And Training Manager
Renua Medical TM
01.2014 - 03.2017Read More
Medical Esthetician and Spa Manager
Pure Skin Science
03.2011 - 06.2026Read More
Saddleback College
Associate of Arts
Read More
James Albert School of Cosmetology
Esthetician License from Skin Care
Read More