Nina Jones
Converse,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
premier league entertaiment
San Antonio, TX
08.2015 - Current
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Ensure customer satisfaction and provide professional customer support
- Respond to customer enquiries and request via email and online chat.
Customer Service/Technical Support
3M/kci
San Antonio, TX
06.2022 - 09.2023
- High volume call center answering 80+ plus calls daily providing technical support and managing customer accounts, and responding to service queries for hospitals and individuals using 3m/KCI wound therapy systems devices to patients and facilities
- Supporting and responding to messages and correspondence emails from customers and affiliates
- Maintain shipping and tracking details for supplies and equipment
Office Manager
MIDWEST TRANSIT LLC
Converse, TX
11.2019 - 09.2023
- Effectively communicate with customers and drivers providing them with tracking and delivery information and dispatching
- Detail orientated and multitasking during high volume calls
- Maintain relationships with carriers and customers
- Provide exceptional customer service to customers and carriers
- Solve customer and carrier problems and help resolve issues
- Provide shipment quotes for customers and set up shipments as required by customers
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Assist with payroll and direct deposit
Customer Care Agent
Ashley Furniture HomeStore
New Braunfels, TX
10.2019 - 10.2020
- Handled a high volume customer inquires via phone, email, and live chat resulting in a 95% customer issue resolution within service level agreements
- Provided accurate and prompt responses to customer inquires, resulting in improved customer satisfaction and retention
- Consistently met or exceeded individual performance targets, including call handling time and customer satisfaction metrics
- Assisted in training new customer service representatives with onboarding and adherence to company standards.
Education
Some College (No Degree) - Human Services
Merritt College
Oakland, CASome College (No Degree) - Business Administration And Management
Southwest Business College
San Francisco, CASkills
- Typing 45 WPT (10 years)
- Microsoft Excel
- Microsoft Outlook
- Phone etiquette
- Organizational skills
- Communication skills
- HIPAA (10 years)
- Customer service
- Live chat
- Windows
- Office management
- Yardi
- Microsoft Word
- Computer skills
- Microsoft Office
- English
- Sales
- Typing
Timeline
Customer Service/Technical Support
3M/kci
06.2022 - 09.2023
Office Manager
MIDWEST TRANSIT LLC
11.2019 - 09.2023
Customer Care Agent
Ashley Furniture HomeStore
10.2019 - 10.2020
Customer Service Representative
premier league entertaiment
08.2015 - Current
Some College (No Degree) - Human Services
Merritt College
Some College (No Degree) - Business Administration And Management
Southwest Business College
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