Nina Bova
Philadelphia,PA
Summary
Seasoned professional with a proven track record at Leonardo Helicopters, adept in customer service and office organization. Co-owned Shana’s Wild Fig, enhancing guest relations and leveraging social media to boost patronage. Excels in team collaboration and multitasking, ensuring operational excellence and customer satisfaction without compromising quality or efficiency.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Leonardo Helicopters
2022.02 - Current
- Act as initial contact to greet visitors, students, and staff in a professional and friendly manner.
- Prepare all necessary information and tasks prior to the students coming in to ensure an organized process.
- Answer incoming calls and respond to emails, providing information about training programs, scheduling, and other inquiries.
- Assist new and recurrent students with the registration process such as assigning booking codes, paperwork and orientation to academy policies.
- Coordinate travel and accommodations for students using Concur.
- Collaborate with instructors and other administrative personnel to ensure smooth operations across the academy.
- Managing office inventory and placing orders for the department.
- Establishing and maintaining relationships with customers, coworkers and outside sources.
- Effectively communicate with coworkers and other personnel.
Co-Owner, Chef and General Manager
Shana’s Wild Fig
2019.10 - 2022.05
- Managed Restaurant Operations: Managed staff hiring, employment, and training. Maintained restaurant inventory, organized restaurant event calendar and staff schedules.
- Collaborated with stakeholders for supplies and business development within the community to organize events and represent the business.
- Maintained strong relationships with customers, sought feedback and addressed concerns to ensure satisfaction and loyalty.
- Ensured the restaurant was in accordance with health safety laws and regulations.
- Oversaw Kitchen Management: Tracked culinary trends and customer preferences for menu development, sourced seasonal ingredients, managed quality control, minimized waste and optimized ingredient usage, and engaged in food prep and cooking activities.
- Developed and executed marketing strategies to attract customers, such as managing the social media account campaigns, promotions, and special events.
Education
Community College of Philadelphia
Philadelphia, PASkills
- Customer Service
- Time Management
- Listening Skills
- Multitasking
- Telephone Etiquette
- Team Collaboration
- Verbal and written communication
- Administrative Skills
- Office Organization
- Administrative Support
- Guest Relations
• TSA Certified
Timeline
Front Desk Receptionist
Leonardo Helicopters
2022.02 - Current
Co-Owner, Chef and General Manager
Shana’s Wild Fig
2019.10 - 2022.05
Community College of Philadelphia
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