NINA BREESE
Sheffield Lake
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Claims Support Specialist - Home
Progressive Casulty Insurance
08.2024 - Current
- Maintain detailed logs for home representatives by completing tasks that include reassigning claims and PTO requests.
- Reassign supplemental claims, using multiple platforms, to CAT adjusters for review.
- Communicate effectively with home supervisors about request and expectations of request
Central Claims Report Rep (CLRU)
Progressive Casualty Insurance
08.2022 - 08.2024
- Take incoming calls from Progressive insured and other parties to open new auto claims
- Educating callers on next steps while assisting with towing, rental, and repair needs
- Assisting callers on established claims by directing them to appropriate party needed
Postal Support employee
United States Postal Service
08.2022 - 08.2023
- Data review of systems used to separate mail and packages
- Quality control of incoming/outgoing mail in warehouse environment
Premium Account Manager
Selman & Company
08.2019 - 08.2021
- Worked remotely as point of contact for 100+ companies to ensure outstanding support in all areas of insurance benefit needs, provided support to clients to ensure 3rd party compatibility
- Reconciled and paid invoices for assigned groups through use of excel and other programs
Skills
- Excel
- Outlook
- Word
- Teams
- Fast learner
- Strong email and phone communication skills
- Active listener
- Ability to excel under pressure and time requirements
- Complex problem solving
- Detail-oriented
Accomplishments
- Awarded certificate of excellence for promoting DEI
- Lead successful teams of 50+ staff members
- Completed several courses offered by Progressive for leadership role
- Academy mentor for new incoming employees
Timeline
Claims Support Specialist - Home
Progressive Casulty Insurance
08.2024 - Current
Central Claims Report Rep (CLRU)
Progressive Casualty Insurance
08.2022 - 08.2024
Postal Support employee
United States Postal Service
08.2022 - 08.2023
Premium Account Manager
Selman & Company
08.2019 - 08.2021
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