Nina Brookshire
EDGEMERE,MD
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
10
10
years of professional experience
Work History
Bar Manager
DiPasquale’s
Baltimore, MD
05.2017 - 03.2021
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Server
Iron Rooster
Baltimore, MD
01.2016 - 08.2017
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Restaurant Bar Manager
DuClaw Brewing Company
Baltimore, MD
10.2010 - 05.2017
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Supervised staff in the preparation of drinks, ensuring accuracy in accordance with company standards.
- Managed cash register operations, including taking payments from customers, issuing change and providing receipts.
- Ensured compliance with health department regulations regarding food safety standards, storage procedures and sanitation practices.
- Trained new bartenders on proper preparation techniques for a variety of cocktails and mixed drinks.
- Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
- Created monthly schedules for bar staff based on anticipated business volume.
- Assisted with interviewing potential employees for bar positions, making hiring decisions when necessary.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Receptionist
First Home Mortgage
Baltimore, MD
02.2012 - 10.2014
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Human Recourses Certificate - Human Resources Management
University of Phenix
Online 04-2007
Some College (No Degree) - General Studies
The Community College of Baltimore County
Dundalk, MDSkills
- Bookkeeping
- Data Entry
- File Management
- Travel Coordination
- Office Management
- Administrative Support
- Scheduling
- Clerical Support
- Meeting Coordination
- Multi-line telephone skills
- Multitasking and prioritization
- Greeting and Seating Clients
- Documentation And Reporting
- Verbal and written communication
- Professional Demeanor
Timeline
Bar Manager
DiPasquale’s
05.2017 - 03.2021
Server
Iron Rooster
01.2016 - 08.2017
Receptionist
First Home Mortgage
02.2012 - 10.2014
Restaurant Bar Manager
DuClaw Brewing Company
10.2010 - 05.2017
Human Recourses Certificate - Human Resources Management
University of Phenix
Some College (No Degree) - General Studies
The Community College of Baltimore County
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