Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nina Bryan

ASHTABULA,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Efficient Office Assistant with twenty-five years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Overview

26
26
years of professional experience

Work History

General Office/Billing Clerk

Logistic Partners
Ashtabula, OH
05.2006 - 04.2024
  • Corresponded with customers regarding their accounts, making adjustments when necessary.
  • Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
  • Answered customer questions to maintain high satisfaction levels.
  • Developed strong professional rapport with vendors and clients.
  • Maintained a good attendance record
  • Worked closely with co-workers heping them with submitting their insurance papers
  • Learned two billing systems to bill truckloads and LTL paperwork
  • Worked closely with Customer Service to resolve issues with orders
  • Maintained a daily truck sheet tracking trailer numbers and in and out times

Financial Manager

Ashtabula County Community Action Agency
Ashtabula, OH
01.2004 - 08.2005
  • Managed accounts receivable and payable processes to ensure accurate reporting of financial transactions.
  • Collaborated with auditors during periodic reviews of corporate accounts and records.
  • Calculated and prepared checks for utilities, taxes and other payments.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Payment of various utilities and insurance and calculated percentage to be paid from various programs
  • Performed payroll on a bi-weekly basis charging hours worked to various programs
  • Assisted the director of housing with preparation of grants, audits and monthly reports on grant activity
  • tracked company vehicles and scheduled maintenance when needed
  • Schedule trainings, rental cars, hotel rooms and per-diem for workers
  • Helped other office staff as needed and worked closely with the accountant

Administrative Assistant to the Director

Ashtabula County Community Action Agency
Ashtabula, OH
08.2002 - 03.2004
  • Organizing and maintaining Director's calendar and travel arrangements.
  • Creating agendas, presentations, reports, and other documents for the Director.
  • Answering inquiries on behalf of the Director in a timely manner.
  • Maintaining filing system for documents related to the Director's work.
  • Ensuring all relevant information is available for upcoming meetings or events.
  • Managing incoming calls and emails directed to the Director.
  • Assisting with onboarding new employees assigned to the director's team.
  • Conducting research on various topics as requested by the director.
  • Providing support during special projects led by the director.
  • Recording minutes at departmental meetings attended by the director.
  • Processing invoices and ensuring payments are made in a timely manner.
  • Ordering office supplies and equipment for use by staff under the director's supervision.
  • Performing general administrative duties such as photocopying, faxing, scanning.
  • Updating contact databases with accurate information about clients or partners.
  • Proofreading documents prior to submission to ensure accuracy of content and formatting.
  • Assisting with event planning tasks such as booking venues or catering services.
  • Monitoring progress of ongoing projects assigned to staff working under direction of Director.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Managed daily invoices, reports and proposals.
  • Managed and tracked expenses to meet company budget requirements.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Leveraged word processing software to create proposals, letters and memos.
  • Obtained signatures for financial documents and internal and external invoices.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Division Secretary

Ashtabula County Community Action Agency
Ashtabula, OH
08.1998 - 07.2000
  • Maintained office supplies, equipment and filing systems to ensure accuracy of documentation.
  • Answered incoming calls, took messages and directed inquiries to appropriate personnel.
  • Greeted visitors and provided general information regarding the organization's services.
  • Monitored inventory levels of office supplies; placed orders when necessary.
  • Reviewed all incoming documents to determine their relevance to the division's mission or goals.
  • Developed effective relationships with vendors, suppliers, customers and other stakeholders within the organization.
  • Performed additional duties as assigned by senior management.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Proficient in Office

Education

Associate of Science - General Studies

Kent State University
Ashtabula
05-2001

Skills

  • Mail Processing
  • File Systems Management
  • Customer Communication
  • Billing Adjustments
  • Account Discrepancy Resolution
  • Billing Dispute Resolution
  • Filing And Data Archiving
  • Account Follow-Up
  • Customer Relations Skills
  • Customer Inquiries
  • Maintaining Employee Records
  • Maintaining Files
  • Customer Service And Assistance
  • Shipping Documentation
  • Paperwork Processing
  • Data Entry
  • Administrative Support
  • Invoice Processing
  • Account Receivable
  • Account Payable
  • Payroll
  • A

References

References available upon request.

Timeline

General Office/Billing Clerk

Logistic Partners
05.2006 - 04.2024

Financial Manager

Ashtabula County Community Action Agency
01.2004 - 08.2005

Administrative Assistant to the Director

Ashtabula County Community Action Agency
08.2002 - 03.2004

Division Secretary

Ashtabula County Community Action Agency
08.1998 - 07.2000

Associate of Science - General Studies

Kent State University

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