Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nina Butler

Morgantown,PA

Summary

I am a dedicated professional with strong skills in customer complaint resolution, team collaboration, and food safety compliance. Proven ability to train and mentor employees, fostering a positive work environment. Dedicated crew leader lends several years experience to overseeing team communication, skills management and task completion. Focused and friendly comprehension of skills to juggle stressful, deadline-driven demands. Supervisory expertise committed to delivering outstanding customer service and optimal workflows.

Overview

7
7
years of professional experience

Work History

Crew Leader

Sonic
Elverson, Pennsylvania
04.2025 - Current
  • Supervised crew members in daily operations and service tasks.
  • Ensured adherence to food safety standards and cleanliness protocols.
  • Trained new employees on customer service and menu items.
  • Handled customer inquiries and resolved complaints efficiently.
  • Promoted a positive team environment through effective communication skills.
  • Mentored newly hired crew members to prepare each for job roles.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Organized crew placement per job function when assigning work.
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Established and maintained professional working relationships with employees.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Resolved any disputes among crew members in a professional manner while upholding company policy.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Performed demanding physical work over extended periods and modeled positive attitude.

Customer Service Representative

Lowes Home Improvements
Elverson, Pennsylvania
09.2022 - 03.2024
  • Assisted customers in locating products within the store.
  • Responded to customer inquiries via phone and in-person interactions.
  • Processed customer transactions accurately at the checkout register.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Maintained a clean and organized work environment on the sales floor.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Crew Member

Wawa
Malvern, Pennsylvania
06.2018 - 06.2020
  • Assisted customers with orders and provided friendly service at the counter.
  • Prepared food items following safety and hygiene standards in food handling.
  • Operated cash register efficiently, processing customer transactions accurately.
  • Maintained cleanliness of dining and service areas to ensure a welcoming environment.
  • Collaborated with team members to meet high-volume demands during peak hours.
  • Stocked shelves and organized inventory to support smooth operations and accessibility.
  • Executed daily cleaning tasks, ensuring compliance with health regulations.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Organized and restocked supplies to support operations and team productivity.
  • Resolved customer complaints in a professional manner.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Packed fast food products in approved containers, cups, and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Presented orders to guests within anticipated service times.
  • Checked expiration dates on all products before serving them to customers.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.

Education

High School Diploma -

Upper Merion Area High School
King Of Prussia, PA
06-2020

Some College (No Degree) - Social Work

Reading Area Community College
Reading, PA

Some College (No Degree) - Criminal Justice

Cheyney University
Cheyney, PA

Skills

  • Employee training
  • Food safety compliance
  • Customer complaint resolution
  • Crew management
  • Inventory organization
  • Customer relationship management
  • Team collaboration
  • Effective communication
  • Mentoring new hires
  • Time management
  • Team management
  • Crew coordination
  • New hire training
  • Crew oversight

References

References available upon request.

Timeline

Crew Leader

Sonic
04.2025 - Current

Customer Service Representative

Lowes Home Improvements
09.2022 - 03.2024

Crew Member

Wawa
06.2018 - 06.2020

High School Diploma -

Upper Merion Area High School

Some College (No Degree) - Social Work

Reading Area Community College

Some College (No Degree) - Criminal Justice

Cheyney University

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