Nina Camby
SOUTH COLLEGE OF TENNESSEE LLC
Asheville,NC
22
years of professional experience
Dynamic sales and management professional with over 20 years of experience driving revenue growth and cultivating strong client relationships. Proven track record in team development and enhancing customer satisfaction, consistently achieving and exceeding sales targets. Eager to leverage expertise in a challenging role that promotes professional advancement and personal growth. Committed to delivering exceptional results while fostering a collaborative, high-performing work environment.
Work History
Admissions Officer
5 Years 10 Months- Provided quality, accurate information to prospective students about school and curriculum, facilitating informed decision-making.
- Utilized time management skills to prioritize tasks, ensuring timely completion of responsibilities and enhancing workflow.
- Guided prospective students in selecting programs that align with their lifestyles, contributing to their long-term success after graduation.
- Evaluated and processed student applications to ensure compliance with admission standards.
- Coordinated campus tours and information sessions for prospective students and families.
- Collaborated with academic departments to align admission criteria with institutional goals.
- Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
- Streamlined the admissions process for increased efficiency with updated policies and procedures.
- Built relationships with high school counselors, fostering a network of referrals for potential applicants.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Increased application numbers by developing and implementing targeted recruitment strategies.
- Enhanced the university''s reputation through attending college fairs and other events to promote programs.
Business Manager
2 Years 10 Months- Developed client relationships by proactively reaching out to schedule appointments and inform them of exclusive offers and events.
- Scheduled and trained associates while organizing events to drive business growth.
- Created a welcoming and competitive environment for associates and an engaging atmosphere for clients at Estée Lauder.
- Led team to achieve sales targets through strategic planning and effective resource allocation.
- Developed and implemented training programs to enhance staff performance and customer service skills.
- Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
- Fostered a collaborative work environment by mentoring staff and facilitating team-building activities.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
- Assisted in recruiting, hiring and training of team members.
Store Manager
1 Year- Managed all operational tasks including:
- Sales goals (meeting and exceeding)
- Coordinated staff schedules to optimize team coverage and enhance customer service
- Conducted site visits to strengthen client relationships and assess service delivery
- Managed correspondence and maintained accurate data in spreadsheets to support decision-making
- Product development
- Led store operations to enhance customer experience and drive sales growth.
- Mentored and trained staff to improve product knowledge and service excellence.
- Implemented inventory management procedures to optimize stock levels and reduce shrinkage.
- Developed visual merchandising strategies to showcase products effectively and attract customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
2 Years 4 Months- Managed all aspects of store operations, including:
- Organized shift schedules to optimize store operations.
- Facilitated the recruitment process to build a strong team.
- Implemented merchandising strategies to attract customers and increase sales.
- Conducted training sessions to improve employee performance and knowledge.
- Product development
- Implemented loss prevention strategies to reduce inventory shrink.
- Managed email correspondence to ensure timely information sharing.
- Maintained spreadsheets to analyze store performance metrics.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Fostered a positive team environment, promoting collaboration and employee engagement initiatives.
- Visited various store locations to conduct evaluations and provide support.
- Managed scheduling and staffing to ensure optimal coverage during peak business periods.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Pharmacy Technician
1 Year- Processed prescriptions accurately and efficiently for diverse patient needs.
- Assisted pharmacists in medication dispensing and patient consultations.
- Maintained inventory levels, ensuring availability of essential medications.
- Collaborated with healthcare providers to resolve prescription-related issues.
- Implemented best practices for medication storage and management.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Customer Service Manager
2 Years 10 Months- As customer service manager I was responsible for daily operational duties and sales.
- Some of the duties were but were not limited to;
- Led customer service team to enhance satisfaction and loyalty through effective training programs.
- Developed and implemented strategies to improve response times and resolution rates for customer inquiries.
- Oversaw daily operations, ensuring efficient workflow and adherence to service standards across all departments.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product offerings.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Counter Manager/ Beauty Advisor
4 Years 7 Months- Led team in optimizing product displays to enhance customer engagement and drive sales.
- Trained and mentored staff on customer service best practices, resulting in improved team performance.
- Developed promotional strategies that increased foot traffic during seasonal events and sales periods.
- Collaborated with upper management to implement visual merchandising standards across the department.
- Analyzed sales data to identify trends, adjusting product offerings to meet customer preferences effectively.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Collaborated with team members to improve overall store performance and achieve targets.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Monitored competitor activity within the market segment to stay ahead with innovative strategies.
Education
Diploma
Bachelor of Science - Communications
Associate of Arts
- 2.5 GPA
Skills
Team coordination skills
Professional Development
Sales leadership
Customer engagement
Scheduling
Retail merchandising
Strategic business development
Data Entry
Sales expertise
Product Development
Pharmacy Technician Experience
Recruiting
Presentation Skills
Supply chain management
Leadership
Communication skills
Computer skills
Academic advising
Admissions Managment
Student counseling
Student registration
Effective communication
Public speaking
Social media proficiency
Timeline
Admissions Officer
SOUTH COLLEGE OF TENNESSEE LLC
09.2020 - CurrentRead More
Business Manager
Dillard's, Inc.-Estee Lauder
09.2017 - 07.2020Read More
Store Manager
Kay Jewelers
08.2016 - 08.2017Read More
Store Manager
Torrid
04.2014 - 08.2016Read More
Pharmacy Technician
Rite Aid
05.2013 - 05.2014Read More
Customer Service Manager
Books A Million
11.2008 - 09.2011Read More
Counter Manager/ Beauty Advisor
Belk
06.2004 - 01.2009Read More
A.C. Reynolds High School
Diploma
Read More
Southern New Hampshire University
Bachelor of Science from Communications
Read More
Southern New Hampshire University
Associate of Arts
Read More