Nina Capaldi
Smithfield
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Chelo's Bar and Grill. Proven ability to enhance guest experiences through proactive engagement and suggestive selling, resulting in increased table turnover. Reliable team player adept at cash handling and maintaining a welcoming atmosphere for all patrons.
Overview
19
19
years of professional experience
Work History
Server
Strings Bar and Grill
12.2017 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Tavern 743
05.2011 - 11.2014
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Server
Chelo's Bar and Grill
03.2000 - 12.2007
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
No Degree - General Studies
CCRI
Lincoln, RI09-1995
Culinary
Central High School
Providence05-1994
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Menu memorization
- Safe food handling
- Suggestive selling
- Point of sale operation
- Table setting
- Multitasking and organization
- Point of sale (POS) system operations
- Positive and professional
- Team player
- Reliable and responsible
- Warm and friendly
Timeline
Server
Strings Bar and Grill
12.2017 - 04.2019
Server
Tavern 743
05.2011 - 11.2014
Server
Chelo's Bar and Grill
03.2000 - 12.2007
No Degree - General Studies
CCRI
Culinary
Central High School
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