Nina Caruso
Billing Specialist
Hackensack,NJ
Summary
Highly organized and detail-focused billing specialist with extensive experience in financial analysis, invoicing, and account reconciliation across both retail and healthcare settings. Proficient in ERP, EHR, and EMR platforms, with a proven ability to resolve complex billing issues efficiently. Recognized for a strong work ethic, collaborative mindset, and dedication to accuracy. A fast learner who is always eager to expand skills and knowledge, I am committed to supporting seamless operations and driving organizational success. Eager to bring my expertise and proactive approach to contribute meaningfully to your team.
Overview
18
18
years of professional experience
2023
2023
years of post-secondary education
Work History
Accounts Receivable Coordinator
The Foodware Group
Lodi, NJ
03.2024 - Current
- Prepare and send accurate customer invoices in a timely manner, ensuring alignment with contract terms, pricing, and billing schedules.
- Manage the cash application process, ensuring timely posting and accurate allocation of payments (ACH, wire, check, lockbox) to corresponding invoices.
- Exceed cash application targets by maintaining 99% accuracy and attention to detail; verify NetSuite transaction reports against GL accounts daily.
- Provide exceptional customer service by addressing client inquiries regarding account status and billing concerns, fostering strong client relationships.
- Communicate effectively with clients and internal teams via Microsoft Teams, email, and phone to resolve account issues and facilitate timely payment.
- Coordinate cross-functionally with internal departments to ensure accurate application of payments, credits, chargebacks, term discounts, and account adjustments.
- Supervise 150+ A/R emails daily to retrieve remittances and respond to customer inquiries promptly and professionally.
- Assist in month-end closing procedures, contributing to timely and accurate financial reporting.
- Handle petty cash, cash, and check payments with accuracy, maintaining proper accounting records and adhering to internal controls.
Billing Manager
Stop & Shop
Hackensack, New Jersey
12.2007 - 06.2024
- Improved billing accuracy by diligently reviewing over 100 daily invoices and waybills, reconciling them against weekly ledgers, and resolving discrepancies to ensure timely and accurate billing.
- Generated daily, weekly, and monthly reports for the billing department to support financial transparency and forecasting.
- Utilized AS/400, Oracle, Excel, and Power BI to manage billing data, streamline operations, and support reporting needs.
- Enhanced document retrieval efficiency by introducing a new filing system aligned with record-keeping compliance standards, maintaining records for 1–3 years per audit guidelines.
- Consistently achieved full compliance during audits and supported store managers during quarterly store inventories.
- Provided cross-departmental support to improve overall workflow and administrative efficiency.
- Coordinated onboarding for new hires, delivering instruction on company protocols followed by computer-based training.
- Handled store supply orders in alignment with department-specific budget allocations.
- Managed all billing responsibilities independently, ensuring accuracy, compliance, and efficient workflow while implementing process improvements that reduced billing errors and shortened reconciliation time.
- Communicated regularly with receivers, vendors, and district billing managers through weekly meetings to address billing issues, chargebacks, credits, and ensure alignment across stores and departments.
Office Administrator
Hackensack Holistic Healthcare
Rochelle Park, New Jersey
06.2013 - 07.2017
- Solely managed front office operations for a multi-provider practice (2 doctors and 1 massage therapist), handling billing, scheduling, patient relations, and administrative tasks.
- Executed billing with zero discrepancies, ensuring timely payments from patients and insurers using ECLIPSE and NaviNet.
- Utilized ECLIPSE and NaviNet for managing patient information, billing processes, and maintaining accurate written records.
- Streamlined patient scheduling and reduced wait times through effective appointment management and reminder systems.
- Managed multi-line phone system, handled high call volumes, and facilitated communication between patients, staff, and insurers.
- Maintained strict HIPAA compliance while accurately updating and safeguarding medical records.
- Controlled office supply budgets to maximize cost efficiency.
Education
Bachelor of Science - Health Policy Administration
Pennsylvania State University
University Park, PASkills
Self-motivation
Problem solving
Multitasking and organization
Teamwork and collaboration
Computer skills
High-volume data entry
Invoice processing
Payment posting
Cash application
Account reconciliation
Aging reports & collections
Customer/ Vendor account management
Microsoft Excel (VLOOKUP, pivot tables)
Microsoft 365 (Teams, SharePoint, OneDrive, Power BI, Outlook)
Billing systems and software (NetSuite, Quickbooks, Oracle, NaviNet, ECLIPSE)
Timeline
Accounts Receivable Coordinator
The Foodware Group
03.2024 - Current
Office Administrator
Hackensack Holistic Healthcare
06.2013 - 07.2017
Billing Manager
Stop & Shop
12.2007 - 06.2024
Bachelor of Science - Health Policy Administration
Pennsylvania State University
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