Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in Area of expertise and Area of expertise. Respectful and compassionate professional offering Number-year background serving community by providing guidance for clients in need. Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in [Area of expertise] and [Area of expertise]. Respectful and compassionate professional offering [Number]-year background serving community by providing guidance for clients in need.
Hi, I’m
NINA CASO
Renton,WA
Summary
Overview
10
years of professional experience
Work History
Snoqualmie Tribe ICW
Social Worker
10.2018 - 04.2022
Job overview
- Client engagement
- Service referrals and resources for clients
- CPS investigations
- Ongoing social work for the life of a case
- Collaboration with community services
- Partnerships with attorney’s, CASA’s, and other stakeholders
- Maintain accurate records for clients
- Supervise ad monitor visitations for families and children
- Attend court hearings
- Provide support and encouragement to parents
Planned Parenthood
Medical Assistant
10.2016 - 09.2018
Job overview
- Dually trained in working the front desk and back office
- Navigation of electronic health records software
- Knowledge of insurance claims, charges, and billing processing
- Providing patients with exceptional customer service during the check-in process
- Rooming patients for appointments, gathering vital signs, and health information for visit
- Working in the lab to prepare and send specimens for infection screening
Parents for Parents
Program Lead
06.2012 - 06.2016
Job overview
- Peer mentorship for parents navigating the CPS court process
- Work in partnership with social workers, attorneys and community based organizations
- Provide leadership and supervision of Parent Allies
- Facilitate Dependency 101 Classes
- Presentations to Children’s Administration on the Parents for Parents Program
- Attend FTDM’s (Family Team Decision Making Meetings) with parents
- Maintain accurate records of parent demographics
- Hiring and training of new staff
- Visit incarcerated parents
- Maintain personnel files
- Networked in local community to identify business opportunities.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Mentored and led new employees to enhance Type program production.
- Mentored and supported Number Type department employees to create strong workplace culture.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Performed program research and analyzed data collection to develop cost estimates and budgets.
- Trained Type teams in Area of expertise to accomplish set goals and benchmarks.
- Identified system needs and designed processes to support business requirements.
- Devised tools and benchmarks to improve team performance and monitor production.
Catholic Community Services
Life Skills Coordinator
04.2013 - 01.2016
Job overview
- Provide one on one support to single women living in clean and sober shelter
- Transport clients to appointments and recovery meetings
- De-escalate clients when necessary and help resolve conflict
- Urinalysis screenings
- Facilitation of house meetings
- Maintaining client files
- D.A.P notes
WDS Global
Tier III Technical Support Supervisor
01.2005 - 08.2011
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to Type technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored systems in operation and quickly troubleshot errors.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted with updating technical support best practices for use by team.
- Responded promptly to incoming sales leads and requests for technical support.
- Promoted efficiency among departments with prompt resolution of system issues.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
University of Washington MSW School of Social WorkSeattle, WA
Masters Of Social Work from Families & Children
06.2022
University Overview
Dean’s List
- Awarded [Award Name]
- Honoree of [Honor Name]
- [Scholarship Name] Scholarship Recipient
- Relevant Coursework: [Subject] & [Subject]
- Professional Development: [Subject]
- Extracurricular Activities: [Activity]
- [Student Organization or Club Name] Member
- Research Project: [Project Name], [Project Results Statement]
Seattle Central CollegeSeattle, WA
Bachelorette from Applied Behavioral Science
06.2018
University Overview
Dean’s List
- Honoree of [Honor Name]
- Dean's List [Semester and Year]
- [Scholarship Name] Scholarship Recipient
- Professional Development: [Subject]
- Relevant Coursework: [Subject] & [Subject]
- [Honor's Society Name] Member
- Extracurricular Activities: [Activity]
- [Number] GPA
- Capstone Project: [Project Name], [Your Role and Brief Project Description]
- Research Project: [Project Name], [Project Results Statement]
Skills
- Skills and Qualifications
- Client engagement Organized and flexible Excellent team player
- Navigation of Multiple Systems Collaborative work Strong work ethic
- Client Advocacy Motivational interviewing Crisis intervention
- De-escalation skills Peer mentoring Energetic self-starter
- Detail-oriented Problem-solver Community outreach
- Skilled communicator Planning and scheduling Service coordination
- Electronic Charting
- Data Collection
- Divorce and Custody Issues
- Reading Comprehension
- Legislation Tracking
- Multidisciplinary Team Collaboration
- Emergency Response Training
- Attention to Detail
- Detailed Records and Reporting
- Independent Judgment
- PTSD Expertise
- Medication Identification
- Case Management
- Therapeutic Services
- Crisis Intervention Techniques
- Women's Issues
- Large Caseloads
- Analytical Thinking
- Acute Rehabilitation
- Substance Abuse Treatment
- Suicide Prevention Specialist
- Grief Processes
- Life Skills Counseling
- Family Reunification
- MS Office
- Cognitive Behavior Practices
- Teen Substance Abuse Training
- CPR, First Aid, AED
- Community Resource Development
- Patient-Centered Care
- Investigation Techniques
- Violence Prevention
- Play Therapy
- Community Training
- HIPAA Requirements
- Child Development
- Solution-Based Interventions
- Financial Assistance
- Psychosocial Assessments Expertise
- Confidential Case Documentation
- DSM-IV Knowledge
- Behavioral Intervention Plans (BIP)
- Relationship Issues Management
- Child Abuse and Neglect Identification
- Mandatory Reporting Procedures
- Mental Health Training
- Client Coping Mechanisms
- Medicare and Medicaid Applications
- Suicide Intervention
- Housekeeping
- Career Development Counselor
- Clients Rights
- Best Practices and Standards
- Individual and Group Counseling
- Referrals and Networking
- Cultural Competency
- Self Sufficiency Programs
- Basic Cardiac Life Support (BCLS) Certified
- Strengths-Based Solution-Focused Therapy
- Court Hearings
- Pyschosocial Assessments
- Family Maintenance
- Sexual Assault Victim Counseling
- Community Referrals
- Case Needs Assessment
- Skilled Community-Based Case Manager
- Conflict Resolution
- Community Outreach Expertise
- Advanced Directives
- Site Visits
- Chronic Disorders
- Domestic Violence Training
- Addictions Expertise
- Community Health Center Credentialing
- Skilled Couples Counselor
- Strategic Planner
- Child Welfare and Protective Services
Accomplishments
Accomplishments
Successfully passed HB…. by volunteering my personal story as well as asking several other community members to use their voice in the grass roots movement to change a law that negatively impacted families of color within the Child Welfare system.
Affiliations
Affiliations
- National Association of Social Workers
- American Marketing Association
- American Society of Safety Professionals
- Project Management Institute
- UW Alumni
- King County Reunification Day
- King County Disproportionality Committee
Timeline
Social Worker
Snoqualmie Tribe ICW
10.2018 - 04.2022
Medical Assistant
Planned Parenthood
10.2016 - 09.2018
Life Skills Coordinator
Catholic Community Services
04.2013 - 01.2016
Program Lead
Parents for Parents
06.2012 - 06.2016
Tier III Technical Support Supervisor
WDS Global
01.2005 - 08.2011
University of Washington MSW School of Social Work
Masters Of Social Work from Families & Children
Seattle Central College
Bachelorette from Applied Behavioral Science
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