Nina Cerna
Yonkers,NY
Summary
Dynamic Social Media Manager and skilled Cosmetologist with a proven track record at a Small Business, adept in social media management and exceptional customer service. Leveraged photo and video editing to boost engagement significantly, while fostering teamwork and collaboration. Excelled in creating personalized experiences, enhancing brand visibility, and solving complex problems efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Beauty Salon Manager
Small Business
06.2022 - Current
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
- Organized special events at the salon, attracting new customers while strengthening existing client relationships.
- Streamlined appointment scheduling for increased efficiency and client convenience.
- Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
- Implemented successful marketing strategies, resulting in a steady increase of new clientele.
- Promoted business through marketing initiatives and use of social media.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
Social Media Manager
Small Business
06.2021 - Current
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased brand awareness by developing and implementing effective social media strategies.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Cosmetologist
Small Business
06.2021 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Education
Bachelor Of Arts And Science - Sociology Minoring in Public Health
Iona University
New Rochelle, NYHigh School Diploma -
Saunders High School
Yonkers, NY06.2021
Skills
- Social media management
- Photo and video editing
- Teamwork and collaboration
- Content creation
- Verbal and written communication
- Advertising
- Problem-solving
- Time management
- Project leadership
- Ethical awareness
Accomplishments
- Strong and High Academic Achievement
- Volunteering with Leadership Roles
- Club and Event Organization
Certification
NYS liscenced Cosmetologist
Languages
Spanish
Native or Bilingual
Timeline
Beauty Salon Manager
Small Business
06.2022 - Current
Social Media Manager
Small Business
06.2021 - Current
Cosmetologist
Small Business
06.2021 - Current
NYS liscenced Cosmetologist
Bachelor Of Arts And Science - Sociology Minoring in Public Health
Iona University
High School Diploma -
Saunders High School
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