Nina Cherilus
Burleson,TX
Summary
Dedicated public health professional with over nine years of experience in the social services sector, specializing in engaging vulnerable communities and leading impactful public health initiatives. Proven expertise in effective management practices ensures efficient operations and optimal outcomes, while strong interpersonal skills and exceptional customer service foster collaborative environments. Currently serving as a Case Manager Supervisor, leveraging extensive leadership experience to support dynamic teams through a collaborative approach across the care continuum. Committed to driving operational effectiveness and implementing quality improvement activities that align with financial goals and enhance overall service delivery.
Overview
9
9
years of professional experience
Work History
ADULT CASE MANAGEMENT SUPERVISOR
Department of Mental Health
04.2024 - Current
- Supervises staff and provides regular case supervision/consultation to Human Services Coordinator I (Case Manager) under their direct supervision
- Assists directly with problematic inter-intra agency coordination and referrals
- Aids case management staff in assessment, referral, and advocacy of persons served to ensure regular and consistent support to supervised staff, including clinical recommendations and Individual Risk Management plans
- Assesses work performance of case managers directly supervised by incumbent via EPRS reviews (semi-annually and annually) to ensure quality of work meets job expectations
- Performs computerized documentation as required in MHIS, monitors MHIS data entry for assigned staff, oversees corrections, and arranges for program billing as required
- Assists the Site Director in screening and hiring of new Human Service Coordinator's I and II, and support staff positions to ensure recruitment of qualified candidates
- Assigns new cases to Human Service coordinator I's who are directly supervised by incumbent, prioritizing person's served needs to ensure adequate coverage of all cases assigned to supervised staff
- Provides on-going and regular meetings (e.g., clinical reviews, staff meetings, etc.) to ensure high quality of service delivery to persons served
- Provides on-the-job training and orientation for employees to ensure that new employees are adequately exposed to procedure, policy, and protocol in case management service care across all area services
- Collaborates with the Site Director as requested in the planning, development, and implementation of case management processes, service authorization determination process, and general practices and procedures
- Responds to service providers, in-patient units, crisis, respite programs as identified contact person in supervisory role
- Attends and participates in hospital and provider meetings to ensure communication of clinical, service planning data, and engages in problem solving activities (e.g
- Residential utilization review meetings, crisis management meetings, respite meetings, and program collaborative meetings)
- Acts as a liaison with the DMH Legal Office for complex cases involving guardianships
- Contract monitoring duties, as required
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Devised and implemented cost-control plans to enhance department operations.
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Guided and supervised multiple programs to promote social work and case management principles.
- Served as corporate resource for compliance and audits to facilitate legal process and appeals.
- Developed and administered budgets, authorized expenditures and monitored financial indicators to improve profitability.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Guided and supervised mental health programs to promote social work and case management principles.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
ADULT CASE MANAGER
Department of Mental Health
03.2022 - 04.2024
- Served on a multidisciplinary team by attending regularly scheduled meetings, by coming prepared to present psychosocial histories, mental status, diagnosis, the treatment provided, and the treatment planned for assigned cases
- Developed, coordinated, and implemented the ISP process by involving the client/guardian in all aspects and monitor the recommended service plan
- Assessed on an ongoing basis the needs of assigned clients by maintaining regular contact with clients and families, providing supportive counseling, reviewing records and by making sure that all recommendations and appropriate recommendations are made
- Actively participated in the treatment and disposition planning for assigned clients that are inpatient at state intermediate care units as well as other community hospitals
- Supported clients in the performance of daily tasks by assisting in the acquisition of entitlements and by networking with other social service agencies to maximize the consumer's potential for independent living
- Involved all clients and when appropriate, family members, in the process of service planning according to established Case management guidelines and timeframes
- Ensured that all billing documents and supporting documentation are completed in a timely manner by meeting designated deadlines and responding to audit tools
- Assumed responsibility for all clinical record and MHIS documentation requirements by recording and submitting information in a thorough and timely manner so that other service providers are aware of treatment provided and so that the medical record is in compliance with agency standards
- Provided transportation for clients by using a state vehicle or in private vehicle after discussion with supervisor
- Coordinated patient discharge planning and follow-up care.
- Managed caseload to satisfy multiple patients with diverse needs.
- Assessed risk factors of patients and made referrals for further services.
- Conducted in-home visits to provide supportive services.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Developed individual treatment plans and provided counseling to patients.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Developed partnerships with community organizations to expand services and referrals.
- Facilitated support groups for patients and families dealing with chronic illnesses.
- Completed psychosocial evaluations and needs assessments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Facilitated family meetings to discuss patient care plans.
- Provided patient and family education on available resources and self-care strategies.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Participated in clinical supervision to maintain professional development.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Collaborated with healthcare providers to drive continuity of care.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
COMPLEX CARE MANAGEMENT CHW SUPERVISOR
Brockton Neighborhood Health Center
07.2021 - 04.2024
- Responsible for ongoing mentorship such as guiding, reviewing, and approving the work rendered by the Care Management Community Health Workers
- Supervise community health workers in outreach, engagement, and retention activities to support the community-based, health and wellness initiatives
- Meetings to support the ongoing professional development and reviews weekly performance measures
- Foster team-building activities and ongoing teamwork
- Provide training to the CHWs on Arcadia and NextGen (BNHC EHR)
- Perform regular chart audits reviews of Arcadia and NextGen (BNHC EHR) to ensure compliance with documentation requirements and deadlines and provide timely feedback to the team for adjustments to be made
- Collaborate with Program Manager to facilitate meetings with community partner agencies
- Build partnerships with community organizations, service providers, and other entities to work collaboratively in support of BNHC patients
- Serving alongside the Manager by ensuring that all grant fiscal, administrative, and reporting requirements are met through relevant recording keeping and data gathering
- Responsible for participating in hiring, training, supervising, performance evaluation, disciplining, and guiding the professional development of the CHW staff
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
PUBLIC HEALTH ADVISOR
Center for Disease Control (CDC Contract)
01.2022 - 07.2022
- Designated passengers needing transportation to a local hospital for further evaluation and diagnosis due to being suspected of being infected with an infectious disease (e.g., COVID-19)
- Responsible for following up with the hospital for a final diagnosis
- Provided passengers with information, directives, and resources such as T-HANS (Travelers' Health Alert Notices)
- Responsible for generating electronic and written records related to the public health risk assessment during the entry screening process
- May board aircraft with Customs and Border Protection Officers (the customs officer being there to ensure compliance from passengers and crew) to conduct passenger assessment
- Displayed technical and interpersonal competence in independently meeting and partnering with other Quarantine Station health personnel on matters which transcend individual cases
- Resolved all but the most demanding casework problems and gained the confidence, support, and cooperation of medical, laboratory, and other persons with operational aspects of the program
- Independently make complete casework arrangements
- Developed and expanded contacts as the situation requires, and initiated contact with health workers who may not have been previously involved with the disease control effort other duties as assigned within the scope of the role
- Recommended health education curricula for healthcare providers, community organizations and schools.
- Monitored health trends and data to identify health concerns and develop related health education initiatives.
- Educated and trained healthcare providers on health education practices for patients.
- Assisted with development of improved seminars and training materials.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Established and maintained partnerships with community organizations to promote health education programs.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Promoted available resources and connected individuals with services.
- Provided technical assistance to healthcare providers and organizations to improve health education services.
- Taught health education classes for community workers and members of public.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Collaborated with other healthcare professionals to design and deliver health education services to clients.
- Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
- Analyzed health data and created reports to present to community leaders and stakeholders.
- Designed and conducted health education surveys to assess health needs and risk factors within communities.
- Identified and applied for grants and acquired alternate funding as needed to support health education programs.
- Participated in health education research initiatives, developing and evaluating health education programs.
- Implemented health promotion campaigns to raise awareness of health-related issues.
- Developed and implemented health education programs to help individuals and communities improve health and well-being.
- Provided professional services and support in a dynamic work environment.
CITY OF SOMERVILLE CONTACT TRACING TEAM MEMBER
City of Somerville Health Department
12.2020 - 07.2021
- Call newly diagnosed patients
- Follow the script to inform patients about the importance of isolation
- Collect and record information on symptoms during the initial case interview
- Gather information that will help identify exposure origin
- Identify any social service needs and connect to social services
- Identify close contacts of diagnosed patients
- Call contacts of diagnosed patients
- Follow the script to inform contacts about the importance of quarantine and what to do if symptoms develop
- Provide information about community testing procedures and locations
- Identify any social service needs and connect to social services
ASSISTANT DIRECTOR OF CENTER HOUSE EMPLOYMENT SUPPORTS; LONG TERM SUPPORT SERVICES
Bay Cove Human Services
01.2020 - 07.2021
- Supervision of assigned direct care staff to ensure daily operations of program activities and compliance to program schedules, Individual Service Plans, and standards of care
- Oversees all program coordination and management, and provides supervision and training for all program staff
- Assists with the hiring and termination of direct care staff
- Supervises, trains, and supports Direct Care Staff
- Facilitates assessments and meetings with program participants to develop ISP goals and objectives and to promote the development of self-determination and decision-making skills
- Develops tools to record data
- Develops and implements clinical and behavioral treatment plans
- Provides guidance and leads the team in crisis assessment, prevention and needed intervention
- Ensures compliance with DDS and CARF regulations, program mission and standards
- Ensures that programs are following all Federal, State and Local laws
- Maintains ongoing communication with relevant state agencies
- Maintains accurate programmatic documentation such as emergency reports, transportation sheets, daily logs, progress notes, teaching programs, and any other documentation assigned by the Director
- Implemented the cohort model program during the peak of the COVID-19 Pandemic
- Assisted the Director in running and establishing the Distribution Center for PPE needs for the entire agency
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
ADULT DAY HEALTH SERVICES INTERN
Bay Cove Human Services
10.2019 - 02.2020
- Assisted the Director of Adult Day Services with the day-to-day task of running the facility
- Revamped the Facilities client's filling system to meet MassHealth and EOHHS regulations
- Created/managed the ongoing agendas for the leading manager's interdisciplinary weekly meetings addressing incoming clients
- Assisted the Director of Adult Day Services in implementing public health programs within the facility
- Assist the Assistant Director of Adult Day Services with the running and establishing the Vietnamese Program within the facility
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
- Participated in workshops and presentations related to projects to gain knowledge.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Observed packing operations to verify conformance to specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
COMMUNITY HEALTH WORKER
Vinfen Human Services/ MGH
07.2017 - 01.2020
- Created and fostered connections between persons living with Serious Mental Illness (SMI) and healthcare systems
- Supported persons living with SMI in their health goals
- Assisted/co-managed/co-led/assisted the operation of smoking cessation groups alongside a clinical psychologist, data analysts, and research assistants
- Assisted clinical Psychologists with creating and implementing Public Health Programs
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Helped vulnerable individuals navigate complex healthcare system.
- Targeted specific community groups with wellness and disease management information.
- Addressed patient concerns and provided support to vulnerable demographics.
- Monitored and documented participants' progress toward individualized health goals.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Led outreach activities to target specific demographics and promote health initiatives.
- Explained required eligibility applications to patients and helped complete applications for services.
- Collaborated with external organizations to coordinate health and social services.
- Developed and maintained relationships with community partners to build program scope.
- Set up community health education and promotion programs to reduce chronic conditions.
- Created and distributed health-related education materials to improve program awareness.
- Facilitated health screenings with follow-up care to target specific issues.
Education
Master's of Science Degree - Health Administration
Regis College
Weston, MA01.2019
Bachelor's of Arts Degree - Public Health
Regis College
Weston01.2017
Skills
- Electronic Data Capture (REDCap)
- Quantitative research
- Health disparities analysis
- Behavioral change interventions
- Social determinants of health
- Qualitative research
- Microsoft Office Applications
- Problem-solving
- Health promotion strategies
- Health policy development
- Data collection methods
- Patient support
- Individualized counseling
- Case assessment
- Team management
- Utilization review
LANGUAGES
Haitian Creole - Bilingual
French - Bilingual
Timeline
ADULT CASE MANAGEMENT SUPERVISOR
Department of Mental Health
04.2024 - Current
ADULT CASE MANAGER
Department of Mental Health
03.2022 - 04.2024
PUBLIC HEALTH ADVISOR
Center for Disease Control (CDC Contract)
01.2022 - 07.2022
COMPLEX CARE MANAGEMENT CHW SUPERVISOR
Brockton Neighborhood Health Center
07.2021 - 04.2024
CITY OF SOMERVILLE CONTACT TRACING TEAM MEMBER
City of Somerville Health Department
12.2020 - 07.2021
ASSISTANT DIRECTOR OF CENTER HOUSE EMPLOYMENT SUPPORTS; LONG TERM SUPPORT SERVICES
Bay Cove Human Services
01.2020 - 07.2021
ADULT DAY HEALTH SERVICES INTERN
Bay Cove Human Services
10.2019 - 02.2020
COMMUNITY HEALTH WORKER
Vinfen Human Services/ MGH
07.2017 - 01.2020
Master's of Science Degree - Health Administration
Regis College
Bachelor's of Arts Degree - Public Health
Regis College