Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NINA CHONG

Houston

Summary

Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.

Overview

5
5
years of professional experience

Work History

Bilingual Transfer & Refinance Specialist

Sunnova Energy
02.2025 - 08.2025
  • Processed 100+ solar system transfers/refinances monthly with 98% accuracy.
  • Served as primary liaison between homeowners, title companies, and lenders, reducing delays by 25%.
  • Ensured compliance with financial/legal documentation, mitigating risk of errors.

Bilingual Housing Specialist

211LA/Frontline
12.2024 - 02.2025
  • Supported 20–30 families weekly with crisis housing resources.
  • Delivered trauma-informed, empathetic support during housing crises.
  • Improved referral follow-through by 18% via coordinated communication with local shelters.
  • Remote

Technical Customer Support Specialist

Botrista, Inc.
10.2024 - 01.2024
  • Resolved 50+ technical support tickets daily with a 95% resolution rate.
  • Reduced repeat calls by 20% through clear client guidance.
  • Collaborated with field technicians to streamline part-ordering, cutting downtime by 15%.
  • Remote

Overnight Dispatch Team Lead

Urgently Roadside Assistance
04.2020 - 05.2023
  • Led a team of 15 agents, improving SLA compliance from 82% to 95%.
  • Developed training workflows, cutting onboarding time by 30%.
  • Recognized for 'Top Performer' in 2022 for resolving escalations.
  • Remote

Education

High School Diploma -

Katy High School
06-2018

High School Diploma -

Miller Career & Technology Center
06-2018

Skills

  • Technical Troubleshooting (Linux OS, Hardware/Software, Connectivity)
  • Zendesk & CRM Systems
  • Tableau Analytics & Reporting
  • Customer Success & Escalation Management
  • Conflict Resolution & Process Optimization
  • Team Training & Leadership
  • Bilingual: English/Spanish
  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Time management
  • Expert in Salesforce

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Bilingual Transfer & Refinance Specialist

Sunnova Energy
02.2025 - 08.2025

Bilingual Housing Specialist

211LA/Frontline
12.2024 - 02.2025

Technical Customer Support Specialist

Botrista, Inc.
10.2024 - 01.2024

Overnight Dispatch Team Lead

Urgently Roadside Assistance
04.2020 - 05.2023

High School Diploma -

Katy High School

High School Diploma -

Miller Career & Technology Center

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