Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Nina Coppola

Fenton,MI

Summary

Dynamic corporate trainer with a strong background in Implementation, Courts and facilitating engaging and effective learning experiences for diverse audiences. Possessing a deep understanding of adult learning principles and instructional design methodologies, excelling in creating customized training programs that address specific organizational needs and objectives. With a keen eye for detail and a passion for continuous improvement, I am eager to transition my skills and expertise into the field of project management. Armed with excellent communication, leadership, and problem-solving abilities, I am poised to leverage my training experience to effectively lead and coordinate project teams, drive project success, and deliver value to stakeholders. I am currently studying for my CAPM, and am committed to adopting project management best practices and methodologies, I am ready to embark on a new challenge in project management, bringing a unique perspective and a proven track record of facilitating learning and development within corporate environments.

Overview

13
13
years of professional experience

Work History

Tyler Technologies

Financials Training Specialist
09.2023 - Current
  • Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
  • Authored, updated and implemented training procedures.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Prepared educational materials such as module summaries, videos and informational packets.
  • Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
  • Optimized training materials using a variety of multimedia formats, such as video presentations, e-learning modules, and written manuals.
  • Developed effective training manuals, modules and teaching aids for new products.

Tyler Technologies

Implementation Consultant
09.2019 - 08.2023
  • Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
  • Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
  • Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
  • Optimized client''s workflows, analyzing existing processes and recommending improvements during system integration.
  • Authored user documentation to help train third-party personnel on newly-implemented Financial Software.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

44th Circuit Court Livingston County Michigan

Account Clerk
07.2017 - 09.2019
  • Process all account payables including but not limited to: Juvenile/Appellate Attorney Statement of Services, witness/jury fee's, visiting judges, specialty court grants and all third-party vendors.
  • Process purchases for Circuit Court and Family Court.
  • Balance the Judicial Center Credit card which includes District, Circuit, Probate, Family and Specialty Court.
  • Analyze financial data for compliance and discrepancies, make corrections and offer updated procedures to enhance proficiency and revenue.
  • Prepare daily, monthly, and yearly financial reports required by State and County.
  • Monitor restitution, jury, and witness payments to be paid out monthly.
  • Review all orders and bill appropriate parties per orders.
  • Process tax intercepts for delinquent accounts.
  • Meet with families and arrange maintainable payment arrangements increasing revenue.
  • Answer specific case questions pertaining to balance, payments, and other financial areas to Judges, Probation Officers, Managers, and Defendants.
  • Generate monthly billing statement for collection of court cost and fines.
  • Aid The Trial Court Administrator and management team.
  • Monitor budget lines insuring in line spending and flag budget lines reaching their limits.
  • Train new and current coworkers in all Judicial Courts on updated financial procedures, county software.

Orec America

Accounts Receivable, Customer Service - Temporary
01.2017 - 07.2017
  • Reduced outstanding account balances through diligent follow-up on past due invoices.
  • Streamlined invoicing and payment systems, resulting in improved cash management.
  • Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
  • Analyzed aging reports and provided recommendations for improving collections efforts.
  • Developed and maintained strong client relationships, fostering trust and open communication.
  • Created monthly reports detailing accounts receivable performance metrics for senior management review.

Alro Steel

Inside Sales
08.2011 - 08.2013
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
  • Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.

Education

CAPM - CAPM

PMI Training

Nursing

Oakland Community College
Bloomfield Hills, MI

Skills

  • Course design
  • Materials design
  • New Employee and Staff Training
  • Educational material development
  • Performance and Training Evaluations
  • Solution Design
  • Software Implementation
  • Stakeholder Management
  • Implementation Management
  • ERP Implementation
  • Project Planning

Software

Microsoft suite

Camtasia

Amazon Polly

SharePoint

Timeline

Tyler Technologies

Financials Training Specialist
09.2023 - Current

Tyler Technologies

Implementation Consultant
09.2019 - 08.2023

44th Circuit Court Livingston County Michigan

Account Clerk
07.2017 - 09.2019

Orec America

Accounts Receivable, Customer Service - Temporary
01.2017 - 07.2017

Alro Steel

Inside Sales
08.2011 - 08.2013

CAPM - CAPM

PMI Training

Nursing

Oakland Community College
Nina Coppola