Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NINA CORPORAN

Plainfield,New Jersey

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

21
21
years of professional experience

Work History

Remote Customer Service

Navient Solutions
02.2021 - 01.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Made customers aware of current and new programs and services.

Head Cashier

Eurest Compass Group
11.2018 - 09.2021
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Educated employees on register use, merchandising, and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Maintained stock to meet expected customer demand.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Mentored new team members on sales software system operation.
  • Received and processed customer payments.
  • Facilitated and logged store opening, closing, and shift changes.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Head Cashier

Restaurant Associates
10.2010 - 07.2017
  • Responsible for providing excellent service to customers
  • Perform opening, closing and cash pulls functions
  • Make changes in orders and deposit according to policies
  • Ensure the display areas are organized and clean
  • Perform accurate sale transactions, accordingly to the cash control policies and procedures
  • Ensure the restock on the sales floor and defective merchandise is label properly
  • Assist/lead the supervision and training of cashiers
  • Take over cashier and maintenance duties as needed
  • Support cashier development and accuracy by utilizing various tools.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Received and processed customer payments.

Cashier/Customer Services

Pump Energy Food Restaurant
06.2004 - 10.2008
  • Responsible for cash and credit transactions
  • Operate a computerized cash register
  • Greet, assist and educate customers on health products
  • Help with stockroom organization and maintenance.

Clerical Assistant (Student Internship)

Sullivan West High School
05.2001 - 08.2001
  • Answer and forward incoming calls
  • Meet and greet all interoffice mail
  • Copy, fax, and file documents
  • Organize student files in alphabetical order.

Education

Clerical Occupation/GED -

Delaware Valley Job Corps
Callicoon, NY

Skills

  • CRM Software
  • Problem-Solving
  • Computerized cash register
  • Cash Handling
  • Marketing
  • Workforce Management
  • Staff Management
  • Food Inspection
  • Table Setting Knowledge
  • Team Supervision
  • Front-Of-House Display Creation
  • High-Volume Dining

Languages

English
Spanish

Timeline

Remote Customer Service

Navient Solutions
02.2021 - 01.2022

Head Cashier

Eurest Compass Group
11.2018 - 09.2021

Head Cashier

Restaurant Associates
10.2010 - 07.2017

Cashier/Customer Services

Pump Energy Food Restaurant
06.2004 - 10.2008

Clerical Assistant (Student Internship)

Sullivan West High School
05.2001 - 08.2001

Clerical Occupation/GED -

Delaware Valley Job Corps

NINA CORPORAN