Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nina Cosme

Huntsville,TX

Summary

Friendly and reliable employee skilled at problem resolution and time management. Comfortable working in fast-paced environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Exceptional ability to understand customer’s requests and questions while being knowledgeable about the Establishment’s offerings. Efficient at tendering cash along with processing payment through a POS system.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Spirit Of Thirteen
03.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Summer Camp Counselor Volunteer*

American Academy Of Dermatology Association
08.2019 - Current
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Prepared and submitted daily and weekly reports to keep records of campers' attendance, behavior and progress.
  • Provided feedback and guidance to program participants regarding progress and development.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Participated in camper registration and check-in processes to collect all necessary camp information and paperwork.
  • Supported children by actively listening and offering encouragement.
  • Implemented camp activities fostering physical, social, and emotional growth.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.

Food and Beverage Associate

Walt Disney World Resort
07.2021 - 06.2022
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Processed payments and provided receipts to establish proof of transaction.
  • Utilized POS system to receive and process food and beverage orders.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.

Education

Bachelor of Science - Humanities/Social Sciences

Sam Houston State University
Huntsville, TX
2025

High School Diploma -

Atascocita High School
Humble, TX
05.2019

Skills

  • Customer Experience
  • Guest Satisfaction
  • Merchandise Sales
  • Guest Relations
  • Friendly and personable
  • knowledgeable about offerings and where things are located

Additional Information

I am currently looking for a job that is closer to school while I work towards finishing my degree. I currently have a lease signed through summer of 2025 at the Gateway complex. Please feel free to reach out if you have any questions/would like any further information!

* This volunteer work is only one week long and falls on Aug. 3-9 this year (2024)


Best,

Nina Cosme

Timeline

Retail Sales Associate

Spirit Of Thirteen
03.2023 - Current

Food and Beverage Associate

Walt Disney World Resort
07.2021 - 06.2022

Summer Camp Counselor Volunteer*

American Academy Of Dermatology Association
08.2019 - Current

Bachelor of Science - Humanities/Social Sciences

Sam Houston State University

High School Diploma -

Atascocita High School

Similar Profiles

CREATE PROFILE
Nina Cosme