Work Preference
Summary
Work History
Education
Skills
Timeline
Open To Work
Hi, I’m

Nina crosby

Customer service
Winterhaven
Nina crosby

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service CashierCustomer Service RepresentativeOwner

Work Type

Full TimePart TimeContract WorkGig WorkVolunteerConsultingSeasonal Work

Location Preference

On-SiteRemote
Location: Winterhaven, US
Open to relocation: Yes

Salary Range

$103/hr - $1000/hr

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offTeam Building / Company Retreats401k match

Summary

Dynamic customer service professional with proven expertise at Mikes Deli, excelling in cash handling and complaint resolution. Recognized for enhancing customer satisfaction through effective communication and a focus on reliability. Committed to fostering positive shopping experiences and achieving sales targets while maintaining composure in high-pressure situations.

Work History

Mikes Deli

Customer Service Cashier

Job overview

  • Processed customer transactions efficiently at point of sale.
  • Assisted customers with inquiries and product information.
  • Maintained cleanliness and organization of checkout area.
  • Handled cash and electronic payments accurately.
  • Collaborated with team members to improve service delivery.
  • Learned and utilized store systems for inventory management.
  • Adapted to changing customer needs during peak hours.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Redeemed coupons to discount purchases.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Contributed to achievement of sales targets through suggestive selling techniques.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Enhanced customer experience by providing prompt and accurate transactions.

Hilton Garden Inn Hotel

Customer Service Representative
2020 - 2022 (2 education.years_Label)

Job overview

  • Delivered exceptional customer service by resolving inquiries and issues efficiently.
  • Assisted customers in navigating products, services, and account management.
  • Utilized CRM software to track customer interactions and ensure timely follow-ups.
  • Collaborated with team members to enhance customer support processes and workflows.
  • Provided training and support to new team members on best practices in customer service.
  • Led initiatives to improve response times, enhancing overall customer satisfaction rates.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Nina’s Helping Hands Cleaning

Owner
02.2018 - 2022

Job overview

  • Developed and implemented operational strategies to enhance business efficiency.
  • Managed vendor relationships to ensure timely supply chain operations.
  • Oversaw daily financial transactions and maintained accurate records.
  • Trained and mentored staff to improve service delivery and customer satisfaction.
  • Analyzed market trends to identify opportunities for business growth.
  • Streamlined processes, reducing overhead costs while maintaining quality standards.
  • Coordinated marketing efforts to increase brand visibility and customer engagement.
  • Led community outreach initiatives to strengthen local partnerships and support networks.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Trained and motivated employees to perform daily business functions.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Education

Polk State College
Winter Haven, FL

No Degree from Applied Psychology

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services

Timeline

Owner

Nina’s Helping Hands Cleaning
02.2018 - 2022

Customer Service Cashier

Mikes Deli

Customer Service Representative

Hilton Garden Inn Hotel
2020 - 2022 (2 education.years_Label)

Polk State College

No Degree from Applied Psychology

Similar Profiles

CREATE PROFILE