Nina Cunningham

Atlanta,GA

Summary

Dynamic leader with a proven track record at Illinois Collections Inc, excelling in strategic planning and crisis management. Enhanced operational excellence and customer satisfaction through innovative initiatives. Skilled in team building and staff training, driving significant improvements in productivity and compliance while fostering strong client relationships.

Overview

years of professional experience

Work History

President

Illinois Collections Inc

12.2017 - Current

Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Managed crisis situations effectively while minimizing disruption to daily operations.
Enhanced company performance by implementing strategic plans and overseeing daily operations.
Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
Reduced operational costs through strategic cost management initiatives.

Paralegal

Cunningham Law Inc

08.2012 - 12.2017

Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Edited and proofread legal documents to verify accuracy.
Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Prepared legal briefs, motions, and pleadings.
Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.

Owner

Illinois Paralegal Services Inc

04.2012 - 05.2012

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established foundational processes for business operations.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Expanded product offerings by researching market trends and identifying potential growth opportunities.

Education

Bachelor Of Arts - Paralegal Studies

Kaplan University

Davenport, IA

05.2012

Skills

Leadership team building
Organizational leadership
Strategic planning
Operational excellence
Operations management

Crisis management
Staff training
Project management
Business development

Timeline