Highly-motivated employee & student with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Waitress
99 Restaurant & Pub
Centerville, MA
2023.02 - Current
Developed positive relationships with regular customers through friendly conversation.
Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Informed customers about specials, upselling additional food and drink items.
Assistant Manager
Wendys Restaurant
Orleans, MA
2017.01 - 2023.02
Supervised daily operations including scheduling shifts, assigning duties.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Monitored employee attendance records, timekeeping, and payroll information.
Delegated daily tasks to team members to optimize group productivity.
Ensured compliance with safety regulations and company policies.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Collaborated with management on developing strategic plans for achieving business goals.