Summary
Overview
Work History
Education
Skills
Skills
Timeline
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NINA DAKIN

Haverhill,MA

Summary

Dynamic Guest Experience Specialist with a proven track record at Signature Aviation, excelling in customer service and flight operations. Adept at multitasking and fostering brand loyalty through personalized support. Recognized for enhancing guest satisfaction and maintaining a welcoming environment, ensuring memorable experiences for all clients.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Signature Aviation
Manchester, NH
01.2025 - Current

Maintained friendly relationships with tenants, delivering excellent customer service. Created a welcoming environment for new guests, forming professional relationships to build a unique experience. Proactively communicate with outside vendors to ensure that different services arrive on time and exceed guest expectations. Have basic aircraft knowledge to receive service requests and communicate with the line technicians. Managed the cleanliness of lobby furniture and item restock.

Golf Shop Attendant

Garrison Golf
09.2024 - Current

Ensured workplace safety, processed transactions, assisted customers, maintained the driving range, answered phone inquiries, and served alcohol.

WAIT STAFF

Vinwood Caterers
08.2018 - 08.2022

Greeted incoming customers and provided reliable, friendly customer service. Practiced safe, sanitary food handling to provide quality. Explained menu items and suggested appropriate options for food allergy concerns. Set the dining room to promote a welcoming environment and an exceptional dining experience. Area management, cleanliness, and organization. Provided alcohol service.

Education

AVIATIONS CERTIFICATIONS & LICENSES - Private Pilot License (PPL), Instrument Flight Rules Certification (IFR)

CHI Aerospace
Portsmouth, NH
04.2025

HIGH SCHOOL DIPLOMA -

The Academy at Penguin Hall
Wenham, MA
05.2020

Skills

  • Flight Operations
  • Customer Service
  • Microsoft Word: Teams, Outlook, Excel & Word

Skills

  • Customer Service
  • Aviation Operations
  • Multitasking

Timeline

Customer Service Representative

Signature Aviation
01.2025 - Current

Golf Shop Attendant

Garrison Golf
09.2024 - Current

WAIT STAFF

Vinwood Caterers
08.2018 - 08.2022

AVIATIONS CERTIFICATIONS & LICENSES - Private Pilot License (PPL), Instrument Flight Rules Certification (IFR)

CHI Aerospace

HIGH SCHOOL DIPLOMA -

The Academy at Penguin Hall
NINA DAKIN