Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nina Davis

San Francisco,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An Executive Assistant with diverse background in business management. Facilitates multiple projects simultaneously. Considered valuable, punctual employee with outstanding calendaring and superb talents.

Overview

20
20
years of professional experience

Work History

Executive Assistant

HIV Health Services City & County of San Francisco
San Francisco, CA
01.2009 - Current
  • Led cross-functional teams of up to 20 members, ensuring cohesive collaboration.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Developed and maintained project plans, timelines, and budgets to track project progress.
  • Implemented effective risk management strategies to mitigate potential project risks.
  • Conducted regular project status meetings and provided updates to stakeholders.
  • Assisted in the management of multiple projects simultaneously, ensuring adherence to project schedules and budgets.
  • Conducted research and analysis to support project decision-making processes.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Oversaw inventory control processes ensuring availability of supplies at all times.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Collaborated with internal teams to support long-term research, marketing and ad hoc projects.

Operator

Nordstrom
San Francisco, CA
07.2005 - 10.2008
  • Developed and implemented operating procedures to ensure safety, accuracy, and efficiency of operations.
  • Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
  • Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
  • Routed calls to the appropriate departments or personnel when necessary.
  • Used various software programs to research customer issues and develop solutions accordingly.
  • Ensured compliance with applicable laws related to handling confidential customer data.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Planned staff and training meetings and scheduled conference rooms.

Interpretive Program Naturalist

Aquarium of the Bay San Francisco
San Francisco , CA
09.2003 - 10.2006
  • Observe animals in their natural habitats, assessing effects of environment and industry on living matter, recording findings in field notes and by taking photographs
  • Inventory or estimate plant and wildlife populations
  • Organize and conduct experimental studies in natural surroundings
  • Collect data and communicate findings by writing reports and scientific papers or journal articles, and by making presentations for schools, clubs, interest groups and park interpretive programs
  • Prepare collections of preserved specimens or microscopic slides for scientific study
  • Deliver scheduled programs to a wide variety of MBA visitors including but not limited to Auditorium (holding up to 275 guests) and Theatrical presentations, live guest Tours, and Feeding Narrations. Delivery of programs generally include:Scripted and theatrical presentations, answering questions from guests
    Live narrations and interpretations of aquarium exhibits and activities
  • Facilitate activities and logistics for special programs such as Sleepover and various night events
  • Maintain ongoing knowledge of exhibits and programs, in addition to knowledge about the Monterey area
  • Provide continuous marine science interpretation throughout the Aquarium, actively engaging with guests
  • Assist with minor husbandry duties such as animal food preparation for feeding tours
  • Assist with delivery of prepared trainings and enrichments (interactive content training/lessons) to staff and volunteers, as assigned
  • Provide daily Operations support as needed (e.g., ticket processing, queue management, cashier, etc.)

Education

Associate of Science - Business Administration

Heald College
San Francisco
06-2005

Skills

  • Payroll
  • Accounting
  • Policy Enforcement
  • Human Resources Management (HRM)
  • Labor Relations
  • Interpersonal Communication
  • Financial Services
  • Project Planning
  • Office Administration
  • Project Management
  • Executive Support
  • Business Correspondence
  • Administrative Support Specialist
  • Business Writing
  • Office Management
  • Technical Support
  • Project Oversight
  • Business Administration
  • Customer Service
  • Risk Management
  • Database Management
  • Social Media Management
  • Presentation Development

References

References available upon request.

Timeline

Executive Assistant

HIV Health Services City & County of San Francisco
01.2009 - Current

Operator

Nordstrom
07.2005 - 10.2008

Interpretive Program Naturalist

Aquarium of the Bay San Francisco
09.2003 - 10.2006

Associate of Science - Business Administration

Heald College

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Nina Davis