Summary
Overview
Work History
Education
Skills
Timeline
Generic

NINA A. DEAN

Hinesville,GA

Summary

Reliable, empathetic and enthusiastic professional offering over 15 years of experience in efficient customer service and technical support. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Committed, focused, driven and hard working individual that also works well with a team. Exceptional phone, scheduling, and documentation skills who is a hard worker fast learner and multi-tasker. Friendly and dependable team player with good problem-solving skills, sound judgment, and strong critical thinking skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience

Work History

Property Manager

TishCo Properties
12.2024 - Current
  • Managed an 80 Unit HUD rental property
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Administrative Assistant

TishCo Properties
08.2024 - 11.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff; all, while greeting approximately 30 visitors per day.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Delivery Driver

UBER Eats
08.2022 - 04.2024
  • Operate my personal vehicle
  • Travel to restaurants to pick up orders for customers
  • Go to retail stores to shop for customers
  • Once order is received or shopping complete, delivered to customers in a safe and timely manner.
  • Communicated with customers by phone or through app for updates
  • Took pictures of orders as confirmation of delivery
  • Contact Ubereats if there are any issues with customer or their orders
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

CSR/IT Support Specialist for ADT

Arise Platform Work From Home
01.2023 - 06.2023
  • Customer service and tech support
  • Inbound and Outbound calls
  • Documented notes for customer
  • Assisted in taking payments or making arrangements on accounts
  • Operated on ASD, Thinscale and Global Protect Platforms
  • Annual Security Course
  • Clean and organized work space
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Administrative Assistant

Muse Collision Center
07.2009 - 01.2021
  • Greeted customers warmly and informed staff when scheduled appointments arrived
  • Communication with customers
  • Performed a variety of office support functions
  • Organized all new hire, security and temporary paperwork
  • Created documents using Microsoft Word and Excel
  • Managed and Appropriately directed Inbound and outbound calls, mail and faxes
  • Organized data with Microsoft Excel
  • Contacted Major Insurance, Vehicle Parts and Rental Car Companies prior and during customer drop in.
  • Freshened up waiting area and other areas to maintain a great environment.
  • First point of contact for other employees with any issues or concerns.
  • Responsible for confirming and arranging rental vehicle pickup and returns.
  • Organized vehicle upon return to be picked up by rental car agency.
  • Returned Keys for vehicle left at the shop turned in by the customers.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Education

Some College (No Degree) - Accounting and Business Administration

Savannah Technical College
Hinesville, GA

High School Diploma -

Liberty County High School
Hinesville, GA
05.2002

Skills

  • Customer service-focused
  • Computer proficiency
  • Microsoft Office Suite
  • Office management
  • Technical support
  • External communications
  • Quick and efficient learner
  • Office equipment maintenance
  • Property management
  • Payment collection
  • Property inspections
  • Critical thinking
  • Decision-making
  • Monthly fee and payment collection
  • Lease renewals

Timeline

Property Manager

TishCo Properties
12.2024 - Current

Administrative Assistant

TishCo Properties
08.2024 - 11.2024

CSR/IT Support Specialist for ADT

Arise Platform Work From Home
01.2023 - 06.2023

Delivery Driver

UBER Eats
08.2022 - 04.2024

Administrative Assistant

Muse Collision Center
07.2009 - 01.2021

Some College (No Degree) - Accounting and Business Administration

Savannah Technical College

High School Diploma -

Liberty County High School

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