Nina DeLuca
Cinnaminson,NJ
Summary
Knowledgeable and dedicated customer service professional with 20+ yrs experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Coldwell Banker Realty
01.2024 - Current
- Developing strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Maintain up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Enhancing client experience by offering personalized consultations tailored to individual needs and preferences.
Hair Stylist/ Activity Assistant/ Customer Service
Strands Full Service Salon
07.2021 - Current
- Answered telephone calls to provide information and schedule new appointments.
- Checked in with clients to confirm comfort throughout appointments and services
- Increased client satisfaction by providing excellent customer service.
- Offered exceptional service and support to walk-in and scheduled customers.
- Updated client records and maintained client confidentiality.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hairstylist/ Customer Service
Hair Cuttery
11.2012 - 05.2020
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Loan Processor
PHH Mortgage
05.2012 - 11.2012
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Manager
Cost Cutters
12.2009 - 03.2012
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
Customer Service Representative
PC Helps Support
12.2008 - 08.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Hairstylist/Assistant Manager
Hair Cuttery
07.2004 - 08.2008
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Bartender/Customer Service
Hyatt Regency Savannah
01.2001 - 08.2003
- Enhanced customer satisfaction by providing personalized drink recommendations based on individual preferences.
- Streamlined bar operations by maintaining a clean and organized workspace, ensuring efficient service during peak hours.
- Increased repeat business through friendly and attentive service, building rapport with regular patrons.
- Managed inventory levels by conducting regular stock checks and placing orders as needed, avoiding product shortages during busy periods.
- Ensured compliance with local liquor laws by verifying customer age before serving alcoholic beverages.
Server/Customer Service
Ritz-Carlton Amelia Island
03.2000 - 01.2001
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Business
Burlington County College
Mt Laurel,NJCosmetology Education
PB Cosmetology Education Center
Gloucester City, NJThe Real Estate School
Cherry Hill, NJSkills
- Work Well Independently
- Active Listening
- Excellent Teamwork
- Customer Relations
- Professional Telephone Demeanor
- Problem-Solving Ability
- Proficient in Microsoft Office
Certification
- Licensed Real Estate Agent
- Licensed Cosmetologist
Timeline
Real Estate Agent
Coldwell Banker Realty
01.2024 - Current
Hair Stylist/ Activity Assistant/ Customer Service
Strands Full Service Salon
07.2021 - Current
Hairstylist/ Customer Service
Hair Cuttery
11.2012 - 05.2020
Loan Processor
PHH Mortgage
05.2012 - 11.2012
Manager
Cost Cutters
12.2009 - 03.2012
Customer Service Representative
PC Helps Support
12.2008 - 08.2009
Hairstylist/Assistant Manager
Hair Cuttery
07.2004 - 08.2008
Bartender/Customer Service
Hyatt Regency Savannah
01.2001 - 08.2003
Server/Customer Service
Ritz-Carlton Amelia Island
03.2000 - 01.2001
Business
Burlington County College
Cosmetology Education
PB Cosmetology Education Center
The Real Estate School
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