Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nina Dollman

Gainesville

Summary

Dynamic professional with a strong work ethic and proven ability to multitask, honed at Jenkins Kia of Gainesville. Skilled in vendor management and quality assurance, I excel in delivering exceptional customer service and training teams to enhance performance. Committed to achieving operational excellence and fostering a collaborative work environment.

Overview

22
22
years of professional experience

Work History

Internal Advisor

Jenkins Kia of Gainesville
Gainesville
05.2021 - Current
  • Maintained detailed documentation of all service activities including inspection reports, repair orders, warranty claims, and customer feedback forms.
  • Managed multiple tasks simultaneously while adhering to tight deadlines.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Conducted follow-up calls to ensure customer satisfaction with completed services.
  • Compiled accurate estimates for required repairs, using manufacturer's recommended labor times and pricing structures.
  • Processed payments from customers for products or services purchased.
  • Informed customers about product features, benefits, warranties, maintenance schedules and other relevant information.
  • Coordinated with outside vendors and suppliers as needed to obtain special order items or services.

Department Supervisor

Home Depot
Gainesville
02.2016 - 11.2019
  • Act as MOD,handling any issues that arise,Open and closing procedures,Cash handling operations
  • In charge of running multiple departments As well as training coaching and developing associates in each of those departments to ensure the best practice and customer service
  • Writing performance reviews as well as handling disciplinary forms
  • Works closely with upper management to ensure company merchandising standards and operations ran smoothly
  • Accuracy review, smart list, on hand changes
  • Backup scheduler, Freight, Inventory
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Monitored inventory levels, ensuring optimal stock and minimizing waste.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Cosmetologist

First Choice HairCutters
Sarasota
03.2014 - 02.2015
  • Providing customers with beauty services, such as shampooing, cutting, colouring, perming, styling hair/updos, scalp treatments.
  • Educated clients on proper hair care.
  • Managed inventory, product ordering, Scheduling appointments, Product Sales

Administrative Assistant

Diagnostic Center For Disease
Sarasota
01.2010 - 12.2010
  • Answered phones and greeting patients
  • Scheduling appointments and sending patient forms via E-mail
  • Prepared insurance forms for patients
  • Handled deposit and collected treatment fees for patients
  • Scheduled Doctor's meetings
  • Helped with software conversion for patients files

Stay at home Mom

11.2007 - 02.2009

Business Assistant/ Dental Assistant

Gaeta Dental
Sarasota
03.2006 - 06.2007
  • Answered phones and greeting patients
  • Verifying insurance, sending insurance claim
  • Keep sterilization room organized.
  • Oder dental supplies.
  • Sent statements and recall cards monthly to patients
  • Chair side assisted the Doctor with procedures from start to finish
  • Take, develop and mount x-rays
  • Scheduling appointments and preparing treatment plans for patients

Stay at Home Mom

05.2004 - 03.2006

Dental Assistant

Dr. Kevin Tanaka
Santa Ana
09.2003 - 01.2004
  • Chair side assisted in procedures
  • Clean and set up rooms for procedures
  • Sterilization of all instruments
  • Developed and copied x-rays
  • Make custom trays

Education

Cosmetology License -

Fashion Focus Hair Academy
Sarasota, FL
01.2014

Radiography Certification -

Dental Assisting Institute
St. Pete, FL
09.2009

Early Childhood Education -

Santa Ana Junior College
Santa Ana, CA
06.2000

Skills

  • Energetic
  • Professional
  • Ability to learn new computer programs quickly
  • Ability to teach others
  • Strong work ethic
  • Team player
  • Excel
  • Organizational skills
  • Multitasking
  • Vendor management
  • Quality assurance
  • Invoice preparation

Timeline

Internal Advisor

Jenkins Kia of Gainesville
05.2021 - Current

Department Supervisor

Home Depot
02.2016 - 11.2019

Cosmetologist

First Choice HairCutters
03.2014 - 02.2015

Administrative Assistant

Diagnostic Center For Disease
01.2010 - 12.2010

Stay at home Mom

11.2007 - 02.2009

Business Assistant/ Dental Assistant

Gaeta Dental
03.2006 - 06.2007

Stay at Home Mom

05.2004 - 03.2006

Dental Assistant

Dr. Kevin Tanaka
09.2003 - 01.2004

Cosmetology License -

Fashion Focus Hair Academy

Radiography Certification -

Dental Assisting Institute

Early Childhood Education -

Santa Ana Junior College

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