Nina D. Smith

• B2B consulting.
• Solution selling.
• Negotiation
• Building corporate accounts.
• Built successful partnerships with other businesses in related industries.
• Implemented strategies to take advantage of new opportunities.
• Resolved customer inquiries promptly via phone or email communication channels.
• Managed quality control and maintained high level of customer satisfaction.
• Determined consumer needs to provide products and services appealing to larger market.
• Worked with cross-functional teams to achieve goals.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Company Overview: Provider of innovative information technology solutions and services.
• Maintain and build client relationships within four Fortune 50 companies.
• Worked closely with clients: listened, consulted, and provided technical solutions for teams.
• Sales cycle from start to finish: Continued communication with our contractors during and after hire, ensuring a high standard of work performance.
• Day-to-day operations / HR responsibilities: Completed new client vendor paperwork, completed and signed off on POs and SOWs, worked closely with the offshore recruiting team, screened potential contractors, and managed our W2 and 1099 new hires.
• Provider of innovative information technology solutions and services.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Kept confidential client information properly protected and only used for official purposes.
• Conducted presentations on products and services to potential customers.
• Facilitated resolution of customer complaints in a timely manner ensuring maximum customer satisfaction.
• Negotiated contracts with vendors, suppliers and other partners.
• Maintained up-to-date knowledge of industry trends and best practices related to client services and account management functions.
• Directed and coordinated products, services and sales activities.
• Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
• Coordinated resources across different departments to meet client requirements.
• Negotiated commercial terms with customers that are beneficial for both parties involved.
• Monitored competitors' activities and provided insights into potential opportunities or threats.
• Conducted market research and reported on competitors.
• Identified new business opportunities through market research and competitive analysis.
• Developed and significantly grew assigned territory using strong engagement and marketing skills.
• Utilized CRM software tools to track customer interactions and manage account information efficiently and accurately.
• Developed effective communication plans to ensure timely delivery of information to clients.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Coached, developed and motivated team to achieve revenue goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Company Overview: Texas Commercial Real Estate Assessments, Appraisal, and Legal Services.
• The team and I opened thirteen new U.S. offices
• Aided senior directors gain solid footing in their new territories by cold calling and in-person meetings.
• Grew clientele and new accounts across the U.S.: Built new government accounts for our headquarters in Dallas and New York, and assisted with the transfer of government accounts from our acquisitions.
• Texas Commercial Real Estate Assessments, Appraisal, and Legal Services.
• Conducted market research to identify industry trends and customer needs.
• Fostered long-term partnerships with key industry players to enhance market presence.
• Developed strong relationships with external vendors for sourcing products or services.
• Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
• Coached, developed and motivated team to achieve revenue goals.
• Developed and executed strategic business plans to achieve revenue and growth targets.
• Developed and implemented strategic business plans for new market opportunities.
• Delivered presentations to senior management and stakeholders to report on progress and results.
• Developed and significantly grew assigned territory using strong engagement and marketing skills.
• Supported sales team members to drive growth and development.
• Established new customer accounts using negotiation and sales closing abilities.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Implemented CRM systems to track leads, manage accounts, and generate reports.
• Identified needs of customers promptly and efficiently.
• Worked effectively in team environments to make the workplace more productive.

Company Overview: Education and Learning Division.

Provided knowledge solutions for the tax and accounting industries: consulted with Learning Management teams within Fortune 500 companies to best meet the company's continuing education needs, conducted demos and training, continuously surpassed B2B sales goals, and placed in the top twenty-five on the President's Report.

• Updated and maintained databases with current information.
• Worked with cross-functional teams to achieve goals.
• Utilized various software and tools to streamline processes and optimize performance.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Maintained positive working relationship with fellow staff and management.
• Provided technical advice to support implementation of new initiatives or programs.
• Collaborated with cross-functional teams throughout the organization to ensure alignment of objectives.
• Identified needs of customers promptly and efficiently.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Facilitated training sessions for new employees on company policies and procedures.
• Determined consumer needs to provide products and services appealing to larger market.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

• Implemented innovative event themes and concepts, enhancing attendee engagement and experience.
• Conferred with customers to gather event requirements and explore opportunities.
• Assembled creative and innovative event attractions based on internal capabilities or outsourced to qualified vendors.
• Organized venues, catering services, entertainment, and decorations for events.
• Maintained records of expenses incurred while organizing each event.
• Ensured compliance with health, safety, and legal regulations, minimizing risk and liability for all events.
• Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
• Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
• Developed and managed corporate event budgets.
• Researched new ideas and strategies related to corporate events management.
• Liaised with clients throughout all stages of planning an event from conception through completion.
• Designed and executed marketing and promotional campaigns to maximize event attendance and visibility.
• Supervised staff members during the events to ensure smooth operations.
• Sourced speakers and special guests for wide range of corporate, industry and charitable events.
• Handled client questions and concerns via different communication channels to deliver exceptional customer service.
• Developed event timelines and tracked progress against them.
• Provided support in post-event activities such as follow-up calls or emails to attendees and sponsors to solicit feedback about their experience at the event.
• Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
• Led volunteer teams, providing direction and support to ensure efficient task execution and team morale.
• Created promotional materials such as brochures, flyers, and invitations to market events.
• Managed accounts and worked to continuously develop new revenue from existing clients.
• Coordinated with cross-functional teams to align event objectives with corporate branding and marketing strategies.
• Coordinated and allocated equipment, supplies and staff for events.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Completed day-to-day duties accurately and efficiently.