Nina Easley
Prosper,TX
Summary
Experienced professional with a background as a Customer Service Representative seeking a position in social services. A proven record in team development and critical thinking, significantly enhancing customer service metrics and operational efficiency. Success in fast-paced environments and complex project management.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Customer Service Representative
US Post Office
10.1989 - 01.2020
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and provided backup support for organizational leadership.
US Navy
Postal Clerk
07.1985 - 12.1988
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Applied Arts And Science -
University of North Texas
Denton, TX05.2025
Skills
Critical Thinking
Team Development
Data Entry
Report Preparation
POS systems expert
Customer Relationship Management (CRM)
Certification
- BCG Return to Work for Parents and Carers September 2024
Timeline
Customer Service Representative
US Post Office
10.1989 - 01.2020
US Navy
Postal Clerk
07.1985 - 12.1988
Bachelor of Applied Arts And Science -
University of North Texas
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