Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nina Eaton

Chattanooga,TN

Summary

Industrious Housekeeper with expertise in household management and organization. Develops and executes cleaning and errand schedules to maintain order and efficiency. Dedicated professional offers strong time-management and communication skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Executive Housekeeper

Residence Inn Marriott
Chattanooga, TN
03.2023 - 01.2024
  • Conducted daily walk throughs and inspections of guest rooms and public spaces.
  • Organized supplies for use based on expected customer needs.
  • Prepared and distributed assignment sheets to assigned staff.
  • Inspected furniture for damage or stains in between guest stays.
  • Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
  • Checked inventory for required supplies and made lists for needed cleaning products.

Telemarketer

Dial America
Knoxville, TN
06.2021 - 02.2022
  • Collaborated with management to resolve concerns and problem calls.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Greeted customers in a friendly, professional manner on the phone.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Educated customers about product or service offerings meeting individual needs.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Handled inbound telephone calls from interested customers.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Achieved established sales targets by generating new customer accounts.

Collections Agent

GC Services
Knoxville, TN
09.2017 - 03.2018
  • Identified past due accounts and contacted account holders to arrange payment.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Resolved billing discrepancies and customer credit issues.
  • Monitored customer accounts for changes in financial status or contact information.
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges.
  • Recorded information about status of collection efforts.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Accepted and processed customer payments and applied toward account balances.

Assistant Manager

KFC Restaurant
Knoxville, TN
10.2010 - 08.2013
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Ensured compliance with safety regulations and company policies.

Education

Cosmetology Education

Virginia College
Knoxville, TN
05-2014

Skills

  • Maintenance Scheduling
  • Staff Scheduling
  • Chemical Handling
  • Task Delegation
  • Inventory Control
  • Recruiting and Interviewing
  • Staff Training and Development
  • Staff Management
  • Customer Service
  • Focused and Detail-Oriented
  • Time Management
  • Data Entry
  • Multitasking and Prioritizing

Certification

  • Cosmetology License, May 2014

References

References available upon request.

Timeline

Executive Housekeeper

Residence Inn Marriott
03.2023 - 01.2024

Telemarketer

Dial America
06.2021 - 02.2022

Collections Agent

GC Services
09.2017 - 03.2018

Assistant Manager

KFC Restaurant
10.2010 - 08.2013

Cosmetology Education

Virginia College

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