Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic
Nina Eseny

Nina Eseny

Luxor,PA

Summary

Goal-oriented professional with 12+ years experience in social services, health administration, and government contract roles. Proven success in sales and customer service. Thrives in fast-paced environments and adapts quickly to last-minute changes. Consistently meets superior work metrics for quality, minimal errors, and productivity. Dedicated and adaptable team player with a proactive attitude and a desire to learn new skills. Eager to support organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Enrollment Case Manager

Maximus
Remote Pennsylvania
09.2022 - Current
  • Conduct intake assessments in facilities or applicants' homes and explain the eligibility and enrollment process.
  • Complete state documents and process according to company policies and privacy act guidelines.
  • Medicaid/Medicare
  • Train new hires in the field on the intake process.
  • Managed enrollment and eligibility assessments, data entry.
  • Explained the benefits and coverage of different plans to customers.
  • Provided detailed information to customers about available health care options.
  • Performed administrative tasks such as filing documents, scanning forms.
  • Reviewed medical records to ensure accuracy in application processing.
  • Work in real time independently, with a key emphasis on time management.
  • Develop and maintain relationships with community organizations, healthcare providers, and social service agencies to promote enrollment services and increase referrals.
  • Develop and implement strategies to increase enrollment rates and improve customer satisfaction.
  • Collaborate with the IT department to ensure the enrollment system is functioning properly and address any technical issues that arise.
  • Collaborate and communicate effectively using an array of systems and software.
  • Process applications, answer questions, and address customer concerns.
  • Advised clients on their eligibility for government-sponsored programs.
  • Collaborated with other departments to ensure smooth transition during enrollment process.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.

Family Advocate

WESTMORELAND COMMUNITY ACTION
Greensburg, PA
06.2018 - 10.2021
  • Facilitate family growth through intensive and coordinated programming with Early Head Start staff members, families, and various service and health providers in an effort to support child and family development activities within the local communities.
  • Plan and conduct at least one home visit per week to approximately ten to twelve families.
  • Assist in the development of individual, family goals, and strategy steps for reaching their goals.
  • Assist families in the assessment of family needs and their child's development.
  • Use a developmental guide to assist parents when planning appropriate activities for the visits.
  • Provide families with appropriate health information
  • Assist families in providing for all health needs, providing transportation as necessary.
  • Identify the health and safety risk factors of the families, and work with families to resolve them.
  • Assist with planning and facilitating parent and child socialization for families two times a month.
  • Assist families in obtaining needed resources, making referrals when necessary.
  • Provide nutrition education and encourage healthy eating at all Early Head Start events.
  • Provide monthly cooking opportunities during home visits.
  • Complete a nutrition profile and explain the nutrition feedback when it is received from the nutrition consultant.
  • Plan for and participate in quarterly case reviews with supervisor.
  • Assist in community outreach and recruitment efforts, completing applications as needed.
  • Review and prepare monthly program documentation, data entry, data collection, and tracking.
  • Trained multiple new hires in adult education, early childhood education, and teaching.
  • Tracking child development, milestones, and objectives.
  • Analyzing child development data and reports.
  • Collaborate with local schools and educational institutions to create opportunities for families to engage in educational activities and support their children's academic success.
  • Develop and implement strategies to increase awareness of available resources and services among target families in the local communities.
  • Coordinate and facilitate parent training workshops and support groups to provide parents with the necessary tools and resources to enhance their parenting skills and promote positive child development.
  • Build and maintain positive relationships with families by providing ongoing support and advocacy.
  • Develop and implement strategies to support families in accessing affordable housing options and financial assistance programs.
  • Assist families in developing and implementing strategies to enhance their financial literacy and economic stability, including budgeting, saving, and accessing financial resources and services.
  • Coordinated referrals for mental health services and other specialized services.
  • Attended trainings and workshops on topics related to family advocacy work.
  • Assisted families with completing paperwork required by various government programs or services.
  • Organized events such as parent education seminars or job fairs aimed at helping families gain access to economic opportunities.
  • Assessed risk factors within a family environment in order to determine appropriate interventions necessary for safety.
  • Assisted families with obtaining resources such as medical care, housing, food, and employment opportunities.
  • Maintained accurate records of all client contacts including documenting progress notes into an electronic database system.
  • Collaborated with community partners, such as schools, hospitals, and social service organizations. To provide comprehensive services to families in need.
  • Provided case management services to families in need of assistance.
  • Developed individualized service plans in collaboration with families and relevant professionals.
  • Conducted home visits and assessments to evaluate family dynamics.
  • Utilized task prioritization and data organization skills to effectively manage large caseload.
  • Partnered with families and provided resources to build growth that promoted better self-reliance.

Residential Counselor

ACHIEVA
Greensburg, PA
01.2013 - 06.2016
  • Provide residential supports in an environment that promotes health, safety, self-sufficiency, and independence by implementing goals and providing the supports as outlined in the ISP.
  • Completing direct care duties.
  • Completing assigned paperwork, including entries into Qualifacts.
  • Transporting individuals in agency vehicles, or accompanying individuals while using public transportation.
  • Promoting community integration.
  • Assisting individuals with budgeting.
  • Administer medications and catheterize males.
  • Implement and follow behavioral plans, ISPs, and seep and fade plans as needed.
  • Responded promptly to any emergency situations that may arise within the residence.
  • Implemented behavioral interventions designed to modify or reduce problematic behaviors.
  • Monitored client progress, documented observations, and reported changes in behavior to supervisors.
  • Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
  • Provided guidance and support to clients in need of assistance with daily living skills.
  • Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
  • Assisted with crisis intervention services when needed.
  • Organized recreational activities such as field trips or sports events to promote physical activity and healthy lifestyle habits.
  • Developed and deepened relationships with residents and fellow staff.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Prepared meals and assisted clients with laundry and household chores.
  • Chaperoned group-sponsored trips and social functions.

911 Telecommunicator

Volusia County Sheriff Office
Daytona Beach, FL
11.2012 - 11.2013
  • Answer 9-1-1 emergency and non-emergency calls from the public, the interdepartmental calls from police, fire, and ambulance services, and calls from other public safety agencies.
  • Monitor four computer screens while efficiently gathering, prioritizing, and documenting caller information.
  • Provide callers with the appropriate advice or referral, or initiate police, fire, and/or emergency medical (EMS) services to the caller
  • Maintain up-to-date knowledge of emergency response protocols and procedures to ensure accurate and timely assistance to callers.
  • Effectively communicate and coordinate with law enforcement agencies and emergency services to ensure a timely response to emergency situations.
  • Utilize effective communication techniques to gather accurate and detailed information from callers in high-stress situations.
  • Coordinate with other emergency dispatch centers to provide seamless assistance to callers.
  • Provide accurate and detailed documentation of all calls, including the caller's information, nature of the emergency, and actions taken by emergency services.
  • Maintain accurate records of all calls received and actions taken, ensuring compliance with department policies and procedures.
  • Conduct regular debriefings and provide feedback to 911 telecommunicators to identify areas for improvement, and ensure continuous professional development.
  • Dispatched appropriate personnel to respond to emergency situations.
  • Maintained contact with callers until help arrived at scene.
  • Prioritized multiple simultaneous calls based on severity of incident reported by caller.
  • Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
  • Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders when necessary.
  • Assessed caller's needs and provided support as needed during crisis situations.
  • Participated in training sessions related to new technologies used in Emergency Dispatching.
  • Answered incoming 911 calls and determined the nature of emergency.
  • Updated CAD system regularly with status reports from field units on location and progress of their assignments.
  • Advised field units on proper protocol when responding to hazardous material spills or criminal activity scenes.
  • Documented all relevant details from each call in computer-aided dispatch system.
  • Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Researched vehicle, wanted and missing persons information.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Responded to emergency calls routed by automatic distribution system.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.

Assistant Store Manager

Cogos Company
Pittsburgh, PA
05.2011
  • Assisted the store manager in the day-to-day operations of the store.
  • Managed payroll entry using ADP.
  • Controlled shrinkage and waste to minimize losses.
  • Monitored and controlled wage percentages and ratios.
  • Scheduled and trained staff members.
  • Provided discipline and praise to staff, as needed.
  • Operated POS/cash register and handled safe and bank deposits.
  • Counted cash and maintained accurate records.
  • Merchandised the store to optimize sales.
  • Tracked and counted inventory.
  • Performed data entry tasks.
  • Managed vendor receivables and A/R accounts.
  • Prepared food as required.
  • Maintained equipment and handled equipment failures.
  • Handled customer relations and resolved complaints.
  • Acted as a key holder for opening and closing the store.
  • Completed daily paperwork and office work.
  • Handled postal correspondence.
  • Conducted P&L analysis.
  • Utilized Excel for sales and data tracking.
  • Managed complete benefits enrollment, such as 401k, std, ltd, health, and dental.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Provided training to new employees on company policies and procedures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory, and daily activity management.

Paratransit Driver

PRN Healthcare
East Pittsburgh, PA
  • Paratransit bus driver.
  • Shared transportation/medical in the city of Pittsburgh.
  • Be able to use critical thinking to plan out routes, trips, traffic, and drop-off and pickup schedules.
  • Communicate efficiently with dispatch of upcoming delays, traffic, accidents, or road closures.
  • Keep accurate vehicle records and mileage logs.
  • Escort passengers off and onboard.
  • Escort vision-impaired and deaf passengers.
  • Keep hand-to-hand escort disabled passengers who need the extra support.
  • Assisted passengers with loading and unloading luggage onto vehicle when necessary.
  • Administered first aid if required due to an accident or medical emergency.
  • Notified supervisors of any irregularities encountered during trips.
  • Distributed informational materials about paratransit services when requested by customers.
  • Communicated with dispatch personnel regarding pick-up times and locations for assigned routes.
  • Familiarized self with area roads and landmarks to ensure efficient navigation during trips.
  • Maintained records of trips completed, miles driven, fuel consumption and other pertinent information for reporting purposes.
  • Reported mechanical issues or incidents immediately to supervisor or dispatcher.
  • Transported passengers with physical and mental disabilities in a safe and timely manner.
  • Monitored traffic conditions to adjust route schedules accordingly.
  • Adhered strictly to company policies regarding passenger conduct onboard vehicles.
  • Provided courteous customer service to all passengers, responding to inquiries and addressing any concerns or complaints.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Utilized lifts and ramps to help handicapped passengers board shuttles.
  • Received and submitted passenger fares.
  • Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.

Education

Bachelor of Science in Psychology -

Grand Canyon University
Phoenix, AZ
06.2018

Associate in Criminal Justice -

Westmoreland County Community College
05.2010

Skills

  • Case Management in Medicaid/health & knowledge in Medicare industry
  • Reliability
  • Project Management
  • Analytical Thinking
  • Knowledgeable in a variety of software and systems in Health administration, Education, Government systems that require clearance
  • Proficiency in all Microsoft applications
  • Attention to Detail
  • time management
  • Financial Analysis and financial intake
  • Computer Skills
  • Eligibility Determination
  • Resource Identification
  • Documentation proficiency
  • Interdisciplinary Collaboration
  • Strong Organization
  • Client Needs Assessment
  • Electronic Medical Record Software
  • Referral Coordination and outreach
  • Financial Management
  • Health Information Systems
  • HIPAA Guidelines
  • social work and services

Affiliations

rental property that I self Manage

Certification

Strengthening Family Worker Credential- Temple University

Timeline

Enrollment Case Manager

Maximus
09.2022 - Current

Family Advocate

WESTMORELAND COMMUNITY ACTION
06.2018 - 10.2021

Residential Counselor

ACHIEVA
01.2013 - 06.2016

911 Telecommunicator

Volusia County Sheriff Office
11.2012 - 11.2013

Assistant Store Manager

Cogos Company
05.2011

Paratransit Driver

PRN Healthcare

Bachelor of Science in Psychology -

Grand Canyon University

Associate in Criminal Justice -

Westmoreland County Community College

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Nina Eseny