Nina Fernandez

• Loaded and unloaded cargo from aircraft with care and precision.
• Operated ground support equipment for efficient aircraft servicing.
• Ensured compliance with safety regulations during ramp operations.
• Communicated effectively with flight crews and ground personnel.
• Coordinated baggage handling to optimize turnaround times.
• Performed routine maintenance checks on ramp equipment regularly.
• Assisted in training new ramp agents on operational procedures.
• Managed hazardous materials in accordance with established guidelines.
• Followed safety procedures such as using reflective gear while working on the ramp.
• Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
• Operated conveyor belts, push-back tractors and aircraft tugs daily.
• Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
• Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
• Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
• Maintained on-time connections by guiding aircraft to and from gate positions.
• Checked flight manifests to ensure accuracy of luggage loaded onto planes.
• Collected, sorted and checked baggage tags against flight lists.
• Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
• Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
• Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
• Assisted passengers with special needs or requests regarding their baggage.

• Managed daily operations of food and beverage service.
• Trained staff on menu offerings and customer service standards.
• Collaborated with culinary team to ensure quality food preparation.
• Implemented health and safety regulations throughout the restaurant.
• Coordinated special events and private dining reservations effectively.
• Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
• Coached staff on strategies to enhance performance and improve customer relations.
• Explained goals and expectations required of trainees.
• Inspected dining and serving areas for cleanliness and proper setup.

• Managed front desk operations and ensured smooth patient check-in processes.
• Scheduled appointments and coordinated with medical staff for efficient patient flow.
• Supervised front desk team, providing training and support as needed.

Helped with billing and had to

Look up all the ic9 codes.

• Handled patient inquiries, resolving concerns with professionalism and empathy.
• Implemented office procedures to enhance service delivery and efficiency.
• Collaborated with billing department for accurate insurance verification and payments.
• Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
• Oversaw cash and credit card payment transactions at the front desk.
• Assisted with training new staff members on front desk procedures and policies.
• Ensured the front desk area was clean and presentable at all times.
• Provided excellent customer service by addressing guest inquiries promptly and professionally.

• Managed daily operations of apartment complex ensuring smooth functionality.
• Coordinated maintenance requests and scheduled repairs for residents' needs.
• Oversaw tenant lease agreements and ensured compliance with regulations.

Handled all Notices.

Handled all Banking.

Went to court for all evictions.

Dealt with all vendors.

Ordered all supplies.

Hired and fired all employees.

Residential manager.