Nina Ferrell
Summary
Devoted professional that proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Also a strong advocate for those in need and committed to providing best possible service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Clerk
Smokey Point Behavioral Hospital
05.2024 - Current
- Managed high volumes of daily intake requests efficiently without compromising quality or accuracy in data entry tasks.
- Assisted clients in completing necessary forms, providing clear explanations of required documentation and procedures.
- Expedited appointment scheduling by promptly answering phone inquiries and coordinating optimal time slots for both staff and clients.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Certified Behavior Technician
Patterns Behavioral Clinic
02.2024 - 07.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Improved client communication skills through the use of evidence-based practices and techniques.
Assistant General Manager
Happy Lemon
09.2022 - 03.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with Owner on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Guest Service Representative
Carnival Cruise Lines
03.2022 - 08.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Server/Restaurant Hostess
Chili's Bar & Grill
05.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Barista Shift Lead
Jamba Juice
10.2018 - 02.2021
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Associate of Arts - Nursing
Cascadia Community College
Bothell, WA06.2027
Skills
- Customer Service
- Operations Management
- Computer Skills
- Detail Oriented
- Staff Management
- Inventory Control
- Team leadership expertise
- Staff Development
- Business operations knowledge
- Employee Scheduling
- De-Escalation Techniques
- Behavior Management
- Autism spectrum understanding
- Time Management
- Critical Thinking
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
- CPI Certified
Timeline
Intake Clerk
Smokey Point Behavioral Hospital
05.2024 - Current
Certified Behavior Technician
Patterns Behavioral Clinic
02.2024 - 07.2024
Assistant General Manager
Happy Lemon
09.2022 - 03.2024
Guest Service Representative
Carnival Cruise Lines
03.2022 - 08.2022
Server/Restaurant Hostess
Chili's Bar & Grill
05.2021 - 02.2022
Barista Shift Lead
Jamba Juice
10.2018 - 02.2021
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
- CPI Certified
Associate of Arts - Nursing
Cascadia Community College
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