Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nina Florez

Mission

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Multi Unit GM

Visionworks
05.2010 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.

Beauty Salon Manager

Trade Secret Salon
05.2007 - 08.2010
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Maintained general appointment calendar and set shift schedules.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Scheduled employees to maintain adequate coverage during business hours.

Education

High School Diploma -

Shawnee Mission North High School
Shawnee Mission, KS
05.2008

Skills

  • Overseeing Employees
  • Crew Direction
  • Activities Management
  • Unit Promotion
  • Brand Loyalty
  • Customer Needs Assessments
  • Company Safety Standards
  • Preventive Maintenance
  • Employee Performance Reviews
  • Confidential Records Management
  • Inventory Control Processes
  • Operational Excellence
  • Profitability Control
  • Employee Paperwork
  • Store Displays
  • Revenue Generation
  • Group Collaborations
  • Corrective Actions
  • Work Assignments
  • Leading Meetings
  • Cost Efficiency
  • POS Inventory System Operation
  • Customer Satisfaction

Timeline

Multi Unit GM

Visionworks
05.2010 - Current

Beauty Salon Manager

Trade Secret Salon
05.2007 - 08.2010

High School Diploma -

Shawnee Mission North High School

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Nina Florez