Nina Ford
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Call Center
Renaissance
11.2021 - 11.2023
- Inbound call center, Payment processing, account updates, Coverage overview, claim issues, EOB review, Account documentation
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
IKS Health
07.2019 - 05.2021
- Provide customer service to clients patients, Review and discuss EOBs, determine patient responsibility, task information to correct department for further account resolution
- Process patient payments, establish payment plans on outstanding balances, Update patient information, mail out requested patient documents, and accurately document all account activity in company system
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
PATIENT ACCOUNT REPRESENTATIVE
Harris and Harris, Ltd
07.2018 - 03.2019
- Make an average of 100 inbound and outbound calls, Contact patients with delinquent medical bills and request payment in full, Establish payment plans on outstanding balances
- Review EOBs to determine patient responsibility, obtain additional insurance information for billing, assist patients in resolving insurance denial issues, Document all account and collection activity
- Ensure all customer information is correct, process payments via check by phone and/or credit and debit cards, Provide customer service and follow company rules and guidelines.
DATA ENTRY CLERK
ANTECH DIAGNOSTIC
11.2015 - 06.2018
- Enter data from paper requisition to computer program accurately
- Received and process incoming specimens, verified new information
- Promptly responded to general inquiries from clients, staff, and members via phone and email
- Generate, print and scan labels, corrects any errors, end of month count
Education
GED -
MALCOLM X COLLEGE
Chicago, ILMEDICAL ASSISTANT -
ILLINOIS SCHOOL OF HEALTH CAREERS
Chicago, ILSkills
- Microsoft Office
- Payment Processing
- Quality Assurance
- Telephone Etiquette
- Conflict Resolution
- Microsoft Exel
- Multitasking
- Claims
- Customer Service Skill
- Insurance Verification
Certification
- Security Guard
- Registered Medical Assistant (RMA)
Personal Information
Title: Customer Service Rep
Timeline
Customer Service Representative/Call Center
Renaissance
11.2021 - 11.2023
Customer Service Representative
IKS Health
07.2019 - 05.2021
PATIENT ACCOUNT REPRESENTATIVE
Harris and Harris, Ltd
07.2018 - 03.2019
DATA ENTRY CLERK
ANTECH DIAGNOSTIC
11.2015 - 06.2018
GED -
MALCOLM X COLLEGE
MEDICAL ASSISTANT -
ILLINOIS SCHOOL OF HEALTH CAREERS
Similar Profiles
Stacy GearStacy Gear
SDET II at RenaissanceSDET II at Renaissance
McKenna BrisentineMcKenna Brisentine
Implementation Support Specialist at RenaissanceImplementation Support Specialist at Renaissance
Dana HarrisDana Harris
Sous Chef at RenaissanceSous Chef at Renaissance
Mara DavisonMara Davison
CNA at RenaissanceCNA at Renaissance
Bianca PettisBianca Pettis
Alumni Coordinator at Beautiful Seed FoundationAlumni Coordinator at Beautiful Seed Foundation