Summary
Overview
Work History
Education
Skills
Timeline
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Nina Freeman

Summary

Excellence-driven professional with years of experience in account management, increased efficiency and productivity while effectively managing various assignments. Intuitive thinker and problem-solver that is resourceful and flexible with an infectious enthusiasm for providing technical and client support. Well-versed in leveraging cross-functional teams to complete

Overview

7
7
years of professional experience

Work History

Manager

Jones Trucking Company
08.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.

Customer Service Representative

Navient
05.2022 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Sales Associate

AT&T Call Center
08.2017 - 09.2020
  • Regularly exceed targeted sales goals by 10-20%
  • Conceptualized and enforced sales targets that prompted new and existing customers to purchase new promotional product, resulting in a 40% increase in the sales department
  • Generated new leads through networking and attending industry events.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Patient Registration Representative

Dekalb Medical Center
09.2016 - 10.2018
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.

Education

Bachelor of Arts - Marketing

DeVry University
Decatur, GA
05.2026

Skills

  • Business Planning
  • Customer Relationship Management
  • Contract Development and Management
  • Project Management
  • Sales and Marketing
  • Budget Controls
  • Finance and Accounting Operations
  • Issue and Conflict Resolution
  • Complex Problem-Solving

Timeline

Customer Service Representative

Navient
05.2022 - 05.2023

Manager

Jones Trucking Company
08.2020 - Current

Sales Associate

AT&T Call Center
08.2017 - 09.2020

Patient Registration Representative

Dekalb Medical Center
09.2016 - 10.2018

Bachelor of Arts - Marketing

DeVry University

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Nina Freeman