NINA GREENE
YMCA of the Rockies - Snow Mountain Ranch
Granby,CO
12
years of professional experience
Resourceful Supervisor with a strong track record in managing teams and optimizing operations. Experienced in leading multiple projects focused on process improvements and quality control. Expert in identifying inefficiencies, implementing effective solutions, and enhancing staff development. Demonstrated ability to boost workflow efficiency and elevate team productivity.
Work History
RESIDENT ASSISTANT
6 Months- Monitored common areas and enforced safety, conduct, and quiet-hour standards
- Supported residential guests with check-ins, room assignments, and facility orientation
- Responded to resident concerns and escalated issues to appropriate leadership
- Coordinated opening, closing, and housekeeping follow-up for assigned housing areas
- Documented incidents, maintenance needs, and resident communications accurately
- Assisted with community events, recreational programming, and guest engagement activities
- Maintained clear communication with operations, maintenance, and program staff
- Modeled positive community behavior while fostering respectful, welcoming resident environment
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Collaborated with campus security to maintain a safe living environment for all residents.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Enhanced communication skills by mediating disputes and facilitating discussions between residents.
- Maintained detailed records of incidents and resolutions, contributing to overall improvement of dormitory policies.
- Fostered a sense of community responsibility with the introduction of communal living agreements and expectations.
- Streamlined move-in and move-out processes, making transitions smoother and more efficient for residents.
- Facilitated welcoming atmosphere for new students, guiding tours and providing essential information during orientation sessions.
- Strengthened relationships among residents, fostering supportive and inclusive community.
- Improved resident satisfaction with prompt and empathetic resolution of conflicts and concerns.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Organized activities that promoted resident participation and interaction and events to create safe, positive and inclusive environment.
- Maintained the cleanliness and safety of all staff housing.
- Collaborated in creating staff event calendar monthly.
- Coordinated transportation for staff to doctor's appointments, bank visits, and events.
SEASONAL HOUSEKEEPING SUPERVISOR
7 Months- Conducted thorough inspections of rooms designated for VIP arrivals to ensure readiness and quality.
- Coached new staff on customer service standards and resort policies to ensure consistent guest experiences.
- Directed and supervised employees in daily operations.
- Conducted performance evaluations to provide actionable feedback for staff development.
- Monitored employee productivity to deliver constructive feedback and foster individual growth.
- Conducted daily meetings with team members to discuss upcoming tasks and project deadlines.
- Streamlined workflow processes to enhance project completion times and overall effectiveness.
- Streamlined workflow processes to improve project completion times and effectiveness.
- Oversaw consistent organization and replenishment of all housekeeping closets.
SEASONAL HOUSEKEEPING SUPERVISOR
8 Months- Led training and supervision of housekeeping teams to uphold high standards of cleanliness and service delivery.
- Supervised workflow of crew to complete changeovers in a timely manner.
- Coordinated with staff to ensure cleanliness and organization of cabins, lodge rooms, yurts, lobbies, and public areas.
- Utilized various cleaning chemicals to effectively sanitize surfaces and maintain cleanliness.
- Streamlined processes for stripping and stocking multiple cabins/rooms, enhancing support for team operations.
- Effectively supervised and trained employees from diverse cultures and backgrounds.
- Cultivated a positive, engaging, and safe environment for staff.
- Operated efficiently in challenging conditions, including high elevation and severe weather.
- Ability to consistently meet deadlines within a fast-paced environment.
ASSISTANT MANAGER
10 Months- Successfully managed day-to-day operations of the store including scheduling, cash handling, bank deposits, tips, and delegating tasks.
- Trained 15 team members to achieve sales goals and optimize labor costs.
- Improved survey scores by prioritizing customer experience and satisfaction.
- Conducted interviews and hired candidates aligned with store values to strengthen team culture.
- Lowered inventory costs to enhance overall profitability.
- Managed store inventory by counting, weighing, and inputting product weekly.
- Coordinated store events and engaged with customers to enhance participation and drive sales.
- Facilitated team building and collaboration through regular team meetings to enhance communication and morale.
- Enhanced team morale through incentives and ongoing support.
DELIVERY DRIVER
2 Years 3 Months- Delivered 2800 packages as independent contractor with two years of experience, achieving a 4.92 customer rating through attentive service.
- Communicated with customers to ensure satisfaction and promptly resolve delivery issues.
- Identified and quickly resolved delivery challenges to uphold service standards.
- Consistently prioritized safety and reliability in all tasks.
- Executed tasks efficiently to ensure timely completion. during high-pressure situations.
- Organized tasks to consistently meet deadlines.
- Managed multiple tasks simultaneously to enhance productivity.
ASSOCIATE
8 Months- Operated cash wrap line, facilitating swift and efficient customer checkouts.
- Operated registers, scanners, scales, and credit card terminals.
- Processed exchanges and refunds promptly to enhance customer satisfaction.
- Supported replenishment activities, maintaining store inventory levels for optimal customer experience.
- Processed and distributed shipment quickly and effectively.
- Executed floor sets and visual presentations to improve store layout and customer engagement.
- Learned new products quickly to assist customers effectively. throughout the store to be able to direct customers accurately and/or make suggestions.
INTERN
6 Months- Trained and mentored educators and professionals in STEAM fields, enhancing skills in woodwork, metalwork, design, and fabrication.
- Facilitated communication between students and faculty to ensure clarity on program updates.
- Contributed to brainstorming sessions that generated innovative ideas for departmental projects.
- Cultivated strong relationships with staff and management through effective communication and collaboration.
CASHIER
7 Months- Handled exchanges and refunds efficiently, collected payments, bagged purchases, and maintained an accurate cash drawer.
- Handled exchanges and refunds, collected payments, bagged purchases, and ensured accuracy of cash drawer.
- Performed basic math functions to collect payments and make change.
- Ensured accurate cash register tallies to maintain financial integrity. and produced transaction reports as required during shifts.
- Took cash register tallies and produced transaction reports during shifts.
- Learned product locations throughout the store to assist customers effectively. throughout the store to direct customers or make suggestions.
TEAM ADVISORY BOARD MEMBER
3 Years- Collaborated with board members to assess organizational needs and identify improvement areas, enhancing strategic planning efforts.
- Organized special events and workshops to engage community members, aligning activities with organizational objectives.
- Attended board meetings and reviewed meeting agendas.
- Supported the Youth Services Librarian in collection development by reviewing titles and selecting purchases for young adult and teen materials.
- Assisted the children's librarian with special programs and events, including setup, crowd management and cleanup.
- Helped incoming 1st, 2nd and 3rd graders maintain their reading skills in a one-on-one weekly reading time.
- Distributed summer reading forms, logged reading time for children and parents, and provided entry tickets for end-of-summer drawings, promoting reading participation.
- Supported the Youth Services Librarian in collection development by reviewing and selecting titles for young adult and teen materials, ensuring relevant resources for patrons.
Education
HIGH SCHOOL DIPLOMA
- [2019] - Honor Roll
- GPA: 4.0
Skills
Resident support
Conflict Resolution
Complaint resolution
Task delegation
Activity planning
Event coordination
Schedule development
Documentation and reporting
Customer service
Team collaboration
Effective communication
Interpersonal communication
Verbal communication
Attention to detail
Time management
Decision making
Performance evaluation
Staff training
Employee development
Staff development
Operations management
Relationship building
Coaching and mentoring
Conflict Resolution
Policy reinforcement
Crisis management
Residential support
Group facilitation
Strategic planning
Safety compliance
Front desk support
Effective planning
Community guidelines
Resident engagement
Coaching and mentoring
Activity organization
Resident activity implementation
Collaborator
Interests
Guitar
Painting
Drawing
Roller skating
Singing
Song writing
Poetry
Swimming
Tubing
Yoga
Timeline
RESIDENT ASSISTANT
YMCA of the Rockies - Snow Mountain Ranch
03.2026 - 09.2026Read More
SEASONAL HOUSEKEEPING SUPERVISOR
BIG SKY RESORT
07.2025 - 02.2026Read More
SEASONAL HOUSEKEEPING SUPERVISOR
SNOW MOUNTAIN RANCH
10.2024 - 06.2025Read More
ASSISTANT MANAGER
SMOOTHIE KING #1890
09.2023 - 07.2024Read More
DELIVERY DRIVER
DOORDASH
02.2021 - 05.2023Read More
ASSOCIATE
BATH AND BODY WORKS
09.2020 - 05.2021Read More
INTERN
UNCA STEAM DEPARTMENT
09.2019 - 03.2020Read More
CASHIER
INGLES MARKET INC.
11.2018 - 06.2019Read More
TEAM ADVISORY BOARD MEMBER
HENDERSONVILLE PUBLIC LIBRARY
01.2015 - 01.2018Read More
Homeschool Partners
HIGH SCHOOL DIPLOMA
Read More