Nina Gregoris
Patterson
Summary
Dynamic professional with a strong background in operational efficiency and data analysis. Known for fostering teamwork and delivering high levels of customer satisfaction while driving process improvements to support business objectives. Results-driven Corporate Operations Officer with expertise in data analysis, problem-solving, and enhancing customer satisfaction. Proven ability to streamline operations and support cross-functional collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Corporate Operations Officer
LRG Builder Services Inc.
Patterson
11.2016 - Current
- Developed and implemented process improvement initiatives that enhanced operational efficiency.
- Facilitated team coordination activities to ensure alignment on project objectives.
- Performed data analysis reporting to inform strategic decision-making processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed bookkeeping duties such as invoicing, tracking expenses and preparing reports.
- Performed basic bookkeeping duties such as balancing accounts payable and receivable records and preparing invoices or payments.
- Prepared bank deposits, balancing of accounts receivable ledgers, and other bookkeeping duties.
- Provided support services such as grant writing bookkeeping training
- Resolved customer inquiries regarding bills and payments.
- Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
- Reconciled expenses and financial records.
- Prepared weekly payroll for team of salaried and hourly employees.
Insurance Agent
Self-employeed
Patterson
05.2007 - 04.2010
- Utilized specialized software programs for tracking policy renewals or generating quotes for prospective customers.
- Participated in industry conferences or seminars to stay abreast of current trends in the field of insurance.
- Resolved customer complaints promptly and professionally while maintaining high levels of customer satisfaction.
- Conducted market research to identify competitive insurance products and pricing.
- Established and nurtured relationships with clients to enhance customer loyalty.
- Assisted clients with claims processing to ensure timely and accurate resolutions.
- Evaluated client risk profiles to recommend appropriate coverage options.
- Coordinated policy renewals to maintain continuous coverage for clients.
Salesperson
Ford Store San Leandro
San Leandro
08.2006 - 04.2007
- Developed relationships with potential buyers through phone calls and emails.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Conducted test drives for prospective buyers.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Provided follow-up customer service after a car sale was completed.
- Negotiated prices with customers who wanted to buy new and used cars from the dealership's lot.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
Education
Some College (No Degree) - Electrical Engineering
City College of San Francisco
San Francisco, CASome College (No Degree) -
Chabot College
Hayward, CASkills
- Data analysis
- Customer satisfaction
- Cross-functional collaboration
- Payroll administration
- Operational efficiency
- Effective communication
- Problem solving
- Software utilization
- Financial reconciling
Certification
I currently hold certifications with the IICRC
Timeline
Corporate Operations Officer
LRG Builder Services Inc.
11.2016 - Current
Insurance Agent
Self-employeed
05.2007 - 04.2010
Salesperson
Ford Store San Leandro
08.2006 - 04.2007
Some College (No Degree) - Electrical Engineering
City College of San Francisco
Some College (No Degree) -
Chabot College