Nina Harper
Terra Alta,WV
Summary
Qualified food service professional bringing over 40 years of experience in the field. Focused on providing exceptional customer service and maintaining food safety. Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
40
40
years of professional experience
Work History
Up All Night Food Service Supervisor
WVU
2012.05 - 2022.02
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Ordered new supplies and food to maintain service levels.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Food Service Supervisor
Potomac State College Of West Virginia University
2003.04 - 2021.04
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Ordered new supplies and food to maintain service levels.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Collaborated with other departments to coordinate events and promotions.
Lead Food Service Worker
Potomac State College Of West Virginia University
1999.01 - 2003.03
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained high personal grooming standards and uniform presentation.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Removed trash and cleaned kitchen garbage containers.
- Monitored food temperature, discarding items not stored correctly.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Associate
Waynes Meat
1997.09 - 1998.12
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, boxed and weighed bakery department products.
Cook
Heartland Nursing Home
1982.05 - 1997.12
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained food safety and sanitation standards.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Adjusted recipes based on ingredient availability or customer request.
Education
High School Diploma -
Keyser High School
Keyser, WV05.1982
High School Diploma -
Mineral County Technical Center
Keyser, WV05.1982
Skills
- Staff Supervision
- Employee Performance Evaluations
- Purchasing
- Safety and Sanitation Standards
Timeline
Up All Night Food Service Supervisor
WVU
2012.05 - 2022.02
Food Service Supervisor
Potomac State College Of West Virginia University
2003.04 - 2021.04
Lead Food Service Worker
Potomac State College Of West Virginia University
1999.01 - 2003.03
Associate
Waynes Meat
1997.09 - 1998.12
Cook
Heartland Nursing Home
1982.05 - 1997.12
High School Diploma -
Keyser High School
High School Diploma -
Mineral County Technical Center
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