Nina Hellmers
Sea Bright,New Jersey
Summary
Detail-oriented Veterinary Technician with 30 years of relevant experience and specific expertise in hospital management. Recognized for quality and dedication to excellent animal care and client service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Veterinary Technician
Banfield Pet Hospital
01.2022 - Current
- Optimizes doctors time by seeing preventative care patients following state guide lines
- Assists veterinarian during surgical procedures and sutures
- Monitors patients during surgical procedures and recovery
- Conducts 15-20 patient appointments per shift with in states guidelines
- Experience with a wide variety of small animal companions including cats, dogs, reptiles, birds, and other small mammals
- Advocate and practices “Fear Free” when possible
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts.
- Obtained patient history from owners and performed physical examinations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Identified issues, analyzed information and provided solutions to problems.
Practice Manager
Banfield Pet Hospital
01.2013 - 01.2022
- Manage hospital and ensure highest quality of veterinary care, client service and associate engagement while maximizing productivity of medical team
- Ensure good communication with associates, clients, field leadership, Central Team Support, and PetSmart staff
- Work to operate effective and productive veterinary medical team, ensuring a safe and engaging hospital environment
- Directly responsible for associate scheduling, inventory, and pharmaceutical ordering
- Oversee proper patient scheduling to maximize productivity while maintaining quality medicine
- In partnership with other Hospital Leadership, directly oversees resolution of client concerns and complaints
- Directly responsible for hiring new staff members, while also participating in interview processes for hiring at other hospitals
- Oversee all social media content for hospital pages
- Directly responsible for associate engagement and development of all staff members
- Daily huddles to deliver important information in a timely manner to entire staff
- Facilitate regular hospital meetings around company updates, quality and staff development
- Regular check-ins with all hospital associates to track progress of professional growth
- Annual reviews to discuss and review associate performance as well as develop plans for continued associate engagement and development
- Directly aid in hands-on skill development of all hospital associates
- Directly aid staff member in development of necessary skills for development into leadership roles
- Participate in 'stretch' assignments to improve quality and promote associate development throughout market.
- Created and implemented certified veterinary technician appointment initiative within own hospital, which was then successfully implemented market-wide
- Conduct monthly, market-wide, CVT meetings to ensure CVT support, development, engagement and retention
- Assisted in creation and implementation of a market-wide initiative centered on standard of care through practice of quality medicine and importance of clinical essentials
- Actively mentor peers within market interested in practice manager development.
Technician Manager
Oakhurst Veterinary Hospital
01.2001 - 01.2013
- Created and maintained technician staff schedule of 30+ employees
- Interviewed and hired technicians and placed then in proper pay scale depending on skill level
- Structured and maintained employee review process for all areas of hospital
- Conducted individual quarterly meetings with staff and annual reviews to establish goal and review employee progress
- Developed and maintained technician training manual
- Coached staff to maintain hospital compliance and assist in achieving professional growth
- Facilitated weekly continuing education meetings for staff
- Supervised and trained veterinary technicians, veterinary assistants, and kennel staff in proper hospital policies and procedures
- Designed departmental compliance protocol to qualify for AAHA certification
- Developed in-hospital programs and services to improve patient experience and increase hospital profit base
- Expanded Oakhurst Veterinary Hospital’s presence and visibility within the community
- Assisted in organization of an open house event at OVH
- Maintained Facebook page to provide community updates and activities to patients and community.
Education
High School Diploma -
Shore Regional High School
West Long Branch, NJ06.1991
Skills
- Medical Terminology
- Dental Radiology
- Drug Inventory Management
- Medication Dispensing
- Procedure Support
- Medical record-keeping
- Patient restraint
- Drug Inventory Management
- Diagnostic sampling
- Client Education
- X-ray review
- Laboratory skills
- Patient Advocacy
- Client Relations
- Animal Nutrition
- Animal Vaccinations
- Anesthesia Administration
- Veterinary office administration
Certification
- 2009 Veterinary Technician National Exam Passing Score
- 2009 New Jersey Certified Veterinary Technician
- 2009 Delaware Licensed/ Registered Veterinary Technician
Professional Organization
- Member- New Jersey Veterinary Technicians and Assistants Association 2009-present
- Member- AAHA 2010-present
- Member- Society of Veterinary Behavior Technicians
Community Outreach
- 2010- Worked with the MCSPCA on Chihuahua cruelty case, organized the socialization, housing, and adopting of 20 Chihuahuas.
- Spoke at NJVTA conference 2010 on Canine behavior and anxiety in the veterinary hospital.
- 2009-2011- Assisted MCSPCA with Pearly White Program, providing free dental treatment to animals in need.
- 2014 Partnered with the March of Dimes for a pet walk
- 2015 completed half marathon in Philadelphia raising money for Banfield Hope Funds
Awards
- 2014 Attended National Field Leader Conference (NFL)
- 2015 Nominated and Finalist in Mars “Make the Difference”
- 2016 Attended NFL
- 2019 Attended NFL
- 2019 Received the “Quality Award” for medicine in the North-East Region
Timeline
Veterinary Technician
Banfield Pet Hospital
01.2022 - Current
Practice Manager
Banfield Pet Hospital
01.2013 - 01.2022
Technician Manager
Oakhurst Veterinary Hospital
01.2001 - 01.2013
High School Diploma -
Shore Regional High School
- 2009 Veterinary Technician National Exam Passing Score
- 2009 New Jersey Certified Veterinary Technician
- 2009 Delaware Licensed/ Registered Veterinary Technician
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