Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Nina Herrera

Summary

Dedicated employee with a focus on continuous skill development and growth within the hospitality industry. Phenomenal ambition drives projects to successful completion. Over seven years of experience in fast-paced restaurant, retail, and medical environments, bringing energy and enthusiasm to every task. Skilled barista with excellent people skills, communication, and problem-solving abilities to manage guest expectations and ensure maximum satisfaction. Delivers friendly, fast, and knowledgeable service to meet all patient and customer needs.

Overview

9
9
years of professional experience

Work History

Server/Barista

Brandy's
09.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Up-sell when appropriate.

Host

Karma Sushi
08.2021 - 09.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Barista

Starbucks
01.2019 - 08.2021
  • Working in a fast-paced environment
  • Making memorable and enjoyable customer connections
  • Focusing on delivering top quality beverages in a timely manner
  • Leaving the upcoming shift prepared for the coming day
  • Assisting in training new baristas
  • Managing stressful situations
  • Dealing with customer conflicts

Emergency Assistant

VCA Animal Hospital
09.2019 - 04.2020
  • Providing Emergency first aid
  • Handling instruments during procedures
  • Cleaning and sanitizing cages
  • Reporting and relaying information to owners
  • Administering medication
  • Dealing in high-stress and dangerous situations

Crew Member

Five Guys
05.2019 - 01.2020
  • Providing fast service
  • Making a clean and food safe environment
  • Mentor new employees
  • Focus on customer satisfaction
  • Being capable of staying past my schedule shift

Server

Troon Enterprises Inc.
08.2016 - 05.2019
  • Working in close quarters
  • Communicating with crew members
  • Resolve problems
  • Increase customer satisfaction
  • Dealing with stressful customers and situations

Education

High School Diploma -

American Leadership Academy Ironwood
Queen Creek, AZ
01.2020

Veterinary Assistant -

EVIT
Mesa, AZ
01.2020

Skills

  • Effective time management
  • Maintaining positive client interactions
  • Independent learner
  • Skilled in resolving conflicts
  • Meticulous attention to detail
  • Collaborative team member
  • Timely service prioritization
  • Customer-focused service
  • Quality management
  • Organizational ability
  • Strong communication skills
  • Prioritization in multitasking

Interests

  • Wine Tasting
  • Growing herbs, vegetables, or fruits in home gardens
  • Enjoying the art of baking, coffee, and any other fine-cuisine
  • Crafting and DIY Projects
  • Hiking
  • Outdoor Recreation

Timeline

Server/Barista

Brandy's
09.2023 - Current

Host

Karma Sushi
08.2021 - 09.2023

Emergency Assistant

VCA Animal Hospital
09.2019 - 04.2020

Crew Member

Five Guys
05.2019 - 01.2020

Barista

Starbucks
01.2019 - 08.2021

Server

Troon Enterprises Inc.
08.2016 - 05.2019

Veterinary Assistant -

EVIT

High School Diploma -

American Leadership Academy Ironwood

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