Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nina Hinson

Bossier City,LA

Summary

Enthusiastic Medical Professional with extensive medical services background and strong work ethic. Effective leader and problem-solver. Dedicated to contributing to organizational success through streamlining work flow processes and promoting organizational efficiency. Committed to ensuring the growth, stability, and success of an healthcare organization.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Patient Access Representative/Registered Medical Assistant

Ochsner/LSU Urgent Care
06.2021 - Current
  • Perform patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtain patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Receive patient deductibles and co-pay amounts and discuss options to satisfy remainder of patient financial obligations.
  • Assist with administrative tasks such as filing, data entry, and report generation to support streamlined office operations
  • Enhance overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Provide excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Show patients to treatment rooms prior to examinations
  • Interview patients to obtain medical information and measure their vital signs, such as weight, height, and blood pressure
  • Record patients medical history, vital statistics, or other information, such as test results in the medical records
  • Perform routine laboratory tests and sample analyses
  • Collect blood, or other laboratory specimens, log the specimens, and prepare them for testing
  • Help the providers examine and treat patients, by handing them instruments or other materials that they may need during examinations
  • Prepare and administer medications as directed by the provider
  • Operate ECG machine or other equipment to administer routine diagnostic tests
  • Explain treatment procedures, medications, or providers' instructions to patients
  • Clean and stock exam rooms
  • Dispose of contaminated instruments, gowns, and other supplies.
  • Manage challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Collaborate with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Train new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Manage inventory of medical supplies and equipment to maintain optimal clinic operations.
  • Work 38-40 hours a Week

Registered Medical Assistant

Pierremont Cardiology
09.2015 - 06.2021
    • Trained new staff on proper procedures and policies
    • Analyzed, recorded, and typed vital information from clinical meetings to present to clinical staff
    • Conducted preliminary evaluations on patients, including measuring weight, temperature and blood pressure, and documented results with accuracy
    • Obtained patient medical history, including medication information, symptoms and allergies
    • Performed EKG's and other tests on patients per physician orders
    • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
    • Submitted prescriptions to the pharmacy via phone, fax or web
    • Maintained detailed records of test results by entering data and patient information into the computer
    • Answered multiple phone lines, scheduled appointments, registered patients for upcoming procedures, tests, and labs, abstracted and scanned medical records, prior authorizations
    • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
    • Ordered and prepared reagents and supplies
    • Sanitized, restocked and organized exam rooms and medical equipment
    • Participated in Continuous Quality Improvement (CQI) activities
    • Worked 40 hours a week.

Registered Medical Assistant

Christus Cardiology
05.2011 - 08.2015
    • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
    • Collected and documented patient medical information such as blood pressure and weight
    • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
    • Performed clerical duties, such as word processing, data entry, answering phones and filing
    • E-scribed to pharmacies to submit prescriptions and refills
    • Completed prior authorizations and scheduled test procedures
    • Prepared lab slips and put in lab orders
    • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion
    • Monitored and recorded temperatures of lab refrigerator
    • Attended required training, education and meetings
    • Sanitized, restocked, and organized exam rooms and medical equipment.
    • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
    • Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to field of medical assisting.
    • Worked 40 hours a Week

Medical Assistant

Arklatex Cardiology
05.2008 - 05.2011
    • Recorded vital statistics
    • Prepped patients for exams
    • Completed EKGs and other tests based on patient presentation in office.
    • Scribed
    • Scanned and abstracted medical records
    • Explained technical medical information to patients during intake phase of exam
    • Entered hospital procedures such as Heart Catheterizations, Stents, Echos, Ultrasounds, CT Scans, etc in EHR-system
    • Built strong relationships with patients through effective communication skills that foster trust in clinic''s commitment to quality care.
    • Stored medications and checked for expired medications
    • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
    • Notified patients of normal and abnormal test and lab results
    • Checked lab refrigerator and glucose monitor weekly for accuracy
    • Cleaned and stocked exam rooms
    • Participated in Continuous Quality Improvement (CQI) activities
    • Worked 40 hours per week.

Sales Associate

Dillard's
06.2006 - 05.2008
  • Maintained organized, presentable merchandise to drive continuous sales
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Educated customers on promotions to enhance sales
  • Prepared merchandise for sales floor by pricing or tagging
  • Engaged with customers to effectively build rapport and lasting relationships
  • Kept up with inventory in department
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Sanitized and cleaned my work area daily
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for seamless on-boarding experience.
  • Worked 40 hours per week.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Assistant Store Manager

Family Dollar Stores Inc.
03.2004 - 03.2006
    • Supervised and evaluated staff of 6 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
    • Provided weekly work schedules to employees to accommodate business demands and vacation requests
    • Reconciled daily sales transactions to balance and log day-to-day revenue
    • Approved regular payroll submissions for 6 employees
    • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
    • Ordered merchandise and food for store
    • Rotated merchandise and displays to feature new products and promotions
    • Counted store inventory
    • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
    • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
    • Managed employee reviews and evaluations
    • Cleaned and organized store
    • Worked 40 hours per week.

Education

Master's Degree - Healthcare Administration

University of Phoenix
Phoenix, Arizona
06.2024

Bachelor of Science - Health Administration

Independence University
Salt Lake City, UT
05.2018

Medical Assistant Diploma - Medical Assisting

Eastern College Of Health Vocations
Shreveport, LA
04.2008

Skills

  • 16 years of clinical experience
  • Administration and Management
  • Finance and Accounting Management
  • Program Management
  • Budget and Staffing
  • Project Management/Design
  • Business Law
  • Systems Thinking
  • Performance Analysis
  • Marketing- Consumer Choice Implications
  • Compliance and Privacy Management
  • Economics
  • Marketing- Economic Implications
  • Policy Enforcement
  • Policy and Governance
  • Partnering
  • EMR/ Proficient- Proficient in training new employees how to use the EMR/ EHR system
  • Direct Patient Care Experience- Work to improve workflow processes
  • Team Lead Experience- Lead and Train new employees
  • Scheduling- Manage scheduling, data entry, and payment collection resulting in efficient patient flow outcomes
  • Knowledgeable about Medical Terminology and Pharmacology
  • Medical billing and coding
  • Efficient with using Microsoft Office, Microsoft Word, PowerPoint, Excel, and Spreadsheets
  • HIPAA Compliance

Accomplishments

  • Bachelor's of Science Degree in Healthcare Management
  • NRCMA
  • 16 Years Experience Working In Healthcare Industry
  • A Member Of The National Society Of Leadership And Success At The University Of Phoenix
  • Completed 101 Management Training
  • Received A Gold Star Award For Outstanding Patient Care

Certification

  • NRCMA - Registered Medical Assistant-NAHP
  • Certified Billing and Coding Specialist, NHA
  • IV Certified- Infusion Knowledge University
  • BLS/CPR and AED Certified

Timeline

Patient Access Representative/Registered Medical Assistant

Ochsner/LSU Urgent Care
06.2021 - Current

Registered Medical Assistant

Pierremont Cardiology
09.2015 - 06.2021

Registered Medical Assistant

Christus Cardiology
05.2011 - 08.2015

Medical Assistant

Arklatex Cardiology
05.2008 - 05.2011

Sales Associate

Dillard's
06.2006 - 05.2008

Assistant Store Manager

Family Dollar Stores Inc.
03.2004 - 03.2006

Master's Degree - Healthcare Administration

University of Phoenix

Bachelor of Science - Health Administration

Independence University

Medical Assistant Diploma - Medical Assisting

Eastern College Of Health Vocations

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Nina Hinson