Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Ragaei Ibrahim

Ragaei Ibrahim

Technician Field At Ameri Cloud Telecom
Princeton ,TX

Summary

Hardworking Field Technician bringing 2+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Reliable Installer with 2 years of experience in technical roles. Lifts up to 50+ pounds safely and effectively and follows directions to complete tasks accurately.

Helpful professional commended as valuable team player with expertise in and small sale and institutional and Configuration . Ready to bring 2 years of relevant work experience to new position in telecommunications industry in frisco or surrounding area.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level small sale ,installation and configuration position. Ready to help team achieve company goals.

Reliable employee seeking field technical support position. Offering excellent communication and good judgment.

Dedicated To technical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced Technical with over 2 years of experience in technical filed . Excellent reputation for resolving problems and improving customer satisfaction.

Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in Cables equipment repair and maintenance.

Overview

11
11
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Field Technician

Ameri Cloud Telecom Solution
Frisco , TX
11.2021 - Current
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
  • Calibrated new and existing equipment for optimal performance.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Utilized safety practices with no complaints or accidents.
  • Adjusted machine settings to maximize performance and equipment longevity.
  • Assisted client with permitting, inspections, groundwater sampling and soil sampling.
  • Discovered and resolved issues that affected project outcomes.
  • Kept detailed records of field measurements and data.
  • Managed quality control initiatives to eliminate downtime and increase revenue.
  • Improved customer service ratings by resolving technical, on-site and Type issues quickly and accurately.
  • Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
  • Served as technical consultant on environmental policies to maintain regulatory compliance.
  • Diagnosed equipment malfunctions by analyzing technical data using Type applications.

Restaurant Manager

Hungry Platters
Prosper, TX
05.2019 - 11.2021
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Actively participated in ongoing customer service programs.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Prepared for and executed new menu implementations.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Led and directed team members on effective methods, operations and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Owner and Investor at Saqqara Cleaning Service

Self Employed Services
Dubai
08.2017 - 04.2019
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established foundational processes for business operations.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed large budgets, collaborating with other departments to eliminate redundancies.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Prepared annual budgets with controls to prevent overages.
  • Optimized team hiring, training and performance.

Sales at JEL Corporation Electronics

JEL Corporation Electronics
Dubai , UAE
09.2010 - 12.2012
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Checked to see if requested items were available from store's inventory.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Processed credit and debit card payments to complete customer buying experience.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Worked with loss prevention in monitoring shopper behavior.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Effectively located merchandise across various stores to address customer needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Field Construction Manager

ROBUST Contraction
Dubai , UAE
10.2006 - 02.2010
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
  • Evaluated subcontractor bids and identified most qualified and economical candidates, establishing advantageous contracts and cutting costs.
  • Maintained zero site accidents and lost work days for Number years.
  • Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
  • Verified completed projects met approved time, quality and cost estimates.
  • Digitally archived weekly progress and technical knowledge base photographs of all assigned projects.
  • Provided safety kits to construction personnel, fully complying with job site safety protocols.
  • Developed solutions and strategies across customer industries by capitalizing on emerging trends.
  • Communicated daily with vendors to keep project fully operational.
  • Collaborated with contractors, architects, engineers and public agencies to complete projects within timeline limitations and budget constraints.
  • Improved process efficiency and workflow by implementing productivity initiatives and proactively identifying and resolving problems.
  • Reduced costs by driving competitive subcontractor bids and effective contract execution.
  • Conducted routine quality audits to verify progression against specifications and initiated corrective actions to remedy concerns.
  • Surveyed sites to determine material needs and accurately manage inventories and budgets.
  • Managed homebuilding construction through all phases to coordinate delivery of quality homes meeting both company and customer expectations.
  • Promoted adherence to safety policies and procedures, ensuring proper handling and operation of materials and equipment.
  • Prepared specialty subcontractor bug packages, materials for project management and estimation processes.
  • Implemented systems to improve process efficiency and reduce project duration.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
  • Managed hiring for certain roles and actively coordinated talent management and recruitment.
  • Collaborated with construction administration consultants to schedule field observations.
  • Monitored supply levels and identified cost-effective materials to reduce project expenses.

Education

Associate Of Business Administration - Business Administration And Management

Business AndCommercial Technician Institute
Egypt
09.2003 - 05.2005

Skills

Hardware and software installation

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Timeline

Field Technician

Ameri Cloud Telecom Solution
11.2021 - Current

Restaurant Manager

Hungry Platters
05.2019 - 11.2021

Owner and Investor at Saqqara Cleaning Service

Self Employed Services
08.2017 - 04.2019

Sales at JEL Corporation Electronics

JEL Corporation Electronics
09.2010 - 12.2012

Field Construction Manager

ROBUST Contraction
10.2006 - 02.2010

Associate Of Business Administration - Business Administration And Management

Business AndCommercial Technician Institute
09.2003 - 05.2005

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Ragaei IbrahimTechnician Field At Ameri Cloud Telecom