Nina Iglesias
Rockhill,SC
Summary
A strong background in administration paired with leadership experience in hospitality. Due to extensive involvement-both on the corporate and customer service end, the room for contribution in a number of varying professional environments is endless.
Overview
10
10
years of professional experience
Work History
Secretary
Aggressive Glass Company
04.2023 - 06.2024
- Answering and redirecting phone calls, maintaining schedules and calendars, dispatching technicians as per client need dependent upon adherence to schedule allowance, managing accounts receivables/payables and maintaining updated financial information, developing and maintaining efficient filing systems
Administrative assistant; Cost of Goods Department
Cedar Fair Inc
08.2021 - 10.2022
- Tracking, developing and maintaining processes for ensuring accurate inventory management, reconciling any discrepancies in inventory data, placing product orders to fulfill inventory needs, working and collaborating with management to report stock issues, entering product data in Food Trak operating system and complete invoices to be paid
Supervisor
Starbucks
09.2020 - 10.2022
- Oversaw daily operations of the establishment, ensuring smooth workflow and timely completion of tasks.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Area Manager
Carowinds Amusement Park
03.2014 - 08.2021
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
Education
High School Diploma -
Ogburn
Online06.2015
Skills
- Task and detail oriented
- Adaptive learning
- Time and labor management
- Software knowledge; Microsoft Office, Quickbooks, and Foodtrak
- Email & Appointment planning
- Customer Service
- Verbal and written communication
- File Management
- Document Preparation
- Multi-Line Phone Systems
- Dispatch Coordination
- Route Planning
Timeline
Secretary
Aggressive Glass Company
04.2023 - 06.2024
Administrative assistant; Cost of Goods Department
Cedar Fair Inc
08.2021 - 10.2022
Supervisor
Starbucks
09.2020 - 10.2022
Area Manager
Carowinds Amusement Park
03.2014 - 08.2021
High School Diploma -
Ogburn
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