NINA JOHNSON
Summary
Seasoned Operations Manager and talented leader with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
Work History
Operations Manager
Allied Universal Security Services
08.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Personal Protection Officer
Allied Universal Security Services
01.2021 - 08.2023
- Researched and archived general liability incidents via CCTV.
- Detected, investigated and reported hazardous workplace incidents and issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Senior Site Supervisor
Allied Universal Security Services
05.2011 - 01.2021
- Completed investigations of security incidents and wrote reports for permanent record
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems
- Oversaw highly effective security team and managed scheduling and resource allocation
- Monitored and authorized employee and guest access to guard against theft
- Worked closely with IT department to ensure all information on computers and networks was completely secure
- Trained new team members on site policies and procedures.
Education
Criminal Justice
Concorde Career College
Memphis, TN06-2006
High school or equivalent -
Kirby High School
Memphis, TN05.2005
Skills
- Staff Assessments
- CCTV Experience Security
- Team Leader
- Staff management
- Access Control
- Multi-unit operations management
- Policies and procedures implementation
- Operations management
- Medical Emergency Response
- Microsoft Office
- Security Procedure Implementation
- Report Writing
- Security Officer Training
- Onboarding and orientation
- Superb time management skills
- Schedule management
Timeline
Operations Manager
Allied Universal Security Services
08.2023 - Current
Personal Protection Officer
Allied Universal Security Services
01.2021 - 08.2023
Senior Site Supervisor
Allied Universal Security Services
05.2011 - 01.2021
Criminal Justice
Concorde Career College
High school or equivalent -
Kirby High School
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