Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Compiled and conveyed operational and financial data to regional manager.
Greeted potential tenants and provided information about the property.
Contacted and followed up with tenants on renewal notices.
Concierge Agent
InterSoloutions
Rockville, Md
01.2023 - 12.2025
Updated front desk's concierge book to maintain most relevant visitor information.
Assisted in arranging for restaurant reservations and limousines upon guest request.
Arranged airport transfers and local transportation for guests.
Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Managed multiple tasks simultaneously while ensuring quality service delivery.
Answered inquiries from guests regarding hotel services and amenities as well as general travel information.
Arranged for translators and other special services for guests.
Leasing Agent
InterSoloutions
Silver Spring, MD
01.2025 - 01.2025
Managed day-to-day activities involving tenants, subcontractors and property management.
Recommended clarifications and changes in program policies to director of property management.
Negotiated rental agreements with potential tenants.
Encouraged prospective tenants to fill out applications after property tours.
Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
Compiled and conveyed operational and financial data to regional manager.
Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Education
High School Diploma -
Bethesda Chevy Chase
Bethesda, MD
06-2022
Skills
Fair housing policies
Local market conditions
Application management
Business processes and procedures
Property tours and inspections
Lease oversight
Application verification
Clear communication
Relationship building
Property management
Staff management
Event planning
Interpersonal relations
Record keeping
Competitive research
Administrative support
Affiliations
Not only do I have years of customer service, I am a great team player, and I work well alone. My responebility is to have everyone leave with a smile on their face and their issues resolved\.