Nina Jones

• Administered full-cycle recruitment for drivers, dispatchers, and administrative staff, ensuring timely onboarding and compliance with DOT and FMCSA requirements.

• Maintained accurate employee records, driver qualification files, and personnel documentation in accordance with federal and state regulations.

• Supported payroll processing, benefits administration, and leave management with strict attention to accuracy and confidentiality.

• Advised management and employees on HR policies, performance expectations, and conflict resolution to promote a positive workplace culture.

• Coordinated safety and compliance training sessions, maintaining up-to-date certification and safety records.

• Ensured compliance with labor laws, employment standards, and transportation-specific HR requirements.

• Assisted with policy development, performance evaluations, and disciplinary actions in alignment with company procedures.

• Partnered with operations leadership to support retention initiatives and workforce planning.

Remote

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Helped customers complete purchases, locate items, and join reward programs.
• Oversaw deposits, processed financial transactions and maintained inventory.
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Consistently exceeded monthly sales targets by 15–25%, contributing to overall store revenue growth.
• Delivered exceptional customer service by identifying needs and recommending tailored product solutions, achieving a 95% customer satisfaction score.
• Drove sales through effective upselling and cross-selling, increasing average transaction value by 20%.
• Accurately processed customer transactions and maintained compliance with company policies and inventory controls.
• Supported merchandising efforts and promotional displays to enhance product visibility and boost sales conversions.
• Built and maintained loyal customer relationships, resulting in 30% repeat business and positive customer feedback.

• Managed high levels of call flow and responded to technical support needs.
• Used ticketing systems to manage and process support actions and requests.
• Developed and implemented preventive maintenance procedures.
• Configured and tested new software and hardware.
• Delivered Tier 1 and Tier 2 technical support for internal customers across APAC, EMEA, and AMER regions.
• Diagnosed and resolved hardware and software issues on end-user devices, including desktops, laptops, printers, and scanners.
• Provided advanced troubleshooting for Windows and Linux operating systems.
• Ensured compliance with Standard Operating Procedures (SOPs) and Service Level Agreements (SLA) for response, resolution, and customer satisfaction (CSA
• Collaborated with IT and operations teams to maintain system uptime and optimize support workflows.
• Supported 24/7 operations with flexibility to work rotating shifts and deliver real-time customer support.