Results-driven professional with extensive experience in entrepreneurship and management. Proven ability to foster strong relationships with colleagues and clients while overseeing administrative and sales teams. Demonstrates strong business acumen and decisive judgment to achieve organizational objectives. Expertise includes office management, accounting, vendor negotiations, and delivering exceptional customer service.
Overview
26
26
years of professional experience
Work History
Dallas County Title Services ~ Owner
Self-employeed
Mesquite
01.2016 - Current
Processed dealership titles and registrations efficiently for timely customer service.
Delivered goods, documents, and parcels promptly to clients.
Provided exceptional customer support during pickups and deliveries.
Resolved customer complaints professionally to enhance satisfaction.
Maintained compliance with local, state, and federal regulations.
Implemented quality assurance processes to uphold product excellence.
Managed cash transactions accurately according to company policies.
Collaborated with owners on joint ventures to optimize resource use.
Imaging Scheduling Coordinator
Stat X-ray
Mesquite
01.2013 - 01.2016
Dispatch techs to the location to do x-ray, ultrasound, or echocardiogram.
Answer multi-line phones.
Schedule
Collect copay from employees for X-ray.
Basic clerical duties.
Maintained accurate records of dispatched vehicles, drivers, routes.
Supervised the training of new hires in dispatching protocols and processes.
Established strong working relationships with external vendors to facilitate efficient delivery operations.
Coordinated with other departments to ensure smooth inter-departmental communication.
Ensured that daily dispatch operations ran smoothly and efficiently.
Resolved customer complaints in a timely manner to ensure customer satisfaction.
Monitored incoming calls to ensure they were handled promptly and correctly.
Created comprehensive documentation outlining each step of the dispatch process from order entry through final delivery confirmation .
Collaborated with management to determine staffing needs for optimal coverage levels.
Scheduled, assigned, and monitored the work of dispatchers.
Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
Front Desk Receptionist
Touchstone Imaging
Mesquite
01.2008 - 01.2010
Schedule patients.
Answer multi-line phone.
Check in/out patients for scheduled exams.
Assess co-pay and coinsurance for patient examinations, and collect co-pay and other fees that are required.
Input of patient information, miscellaneous filing, and front desk duties.
Handled sensitive information in a confidential manner.
Verified insurance coverage and eligibility status with insurance providers.
Verified insurance coverage for scheduled appointments.
Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
Verified insurance coverage for services rendered.
Reviewed and managed insurance claims to ensure accuracy and compliance with insurance policies.
Verified insurance coverage and managed billing processes.
Monitored changes in laws governing insurance products.
Foster Parent
Full-Time Foster Mother
Mesquite
01.2006 - 01.2008
Participated in continuing education opportunities related to foster care services.
Monitored the physical and mental health of children in the foster care system.
Assisted in developing life skills such as budgeting, cooking, cleaning, job searching.
Worked collaboratively with other providers within the community network on behalf of children in need.
Attended court hearings when necessary to advocate for the best interests of the children.
Adhered to state policies regarding licensing requirements and regulations related to foster care services.
Created daily schedules that incorporated educational, recreational, and therapeutic activities.
Facilitated meetings with social workers, teachers, therapists, and other professionals as needed.
Maintained accurate records of progress made by each child in the foster care system.
Organized social events for children to interact with one another outside of the home setting.
Provided foster care services to children in need of a safe and nurturing environment.
Developed positive relationships with clients while maintaining professional boundaries.
Provided emotional support for all individuals involved in the fostering process.
Prepared monthly reports concerning progress and behavior of children for welfare agencies.
Assisted in completing homework assignments and school projects to support child's education.
Helped reunify birth families through coordinated visitation.
Maintained detailed records and reports on children's progress, incidents, and milestones for agency reviews.
Developed individualized care plans aimed at addressing each child's specific needs and goals.
Fostered positive relationships with biological families, facilitating visits and communication where appropriate.
Facilitated access to medical, dental, and mental health services, ensuring children's health needs were met.
Provided safe, nurturing, and stable environment for foster children, ensuring their well-being.
Attended court hearings and case meetings, advocating for the children's best interests and needs.
Managed household tasks including meal preparation, laundry, and maintaining a clean and safe living environment.
Insurance Verification Specialist
Baylor Garland Hospital
Garland
01.2001 - 01.2006
Financial Counselor / Insurance Coordinator
Insurance verification.
Assess co-pays and coinsurance for patient examinations, and collect co-pays and other fees as required.
Acquire pre-certification and referrals from physicians.
Customer/Patient Service: answer phones, schedule appointments, and explain benefits and coverage to patients.
Input of patient information, miscellaneous filing, and front desk duties.
Monitored expiration dates of existing policies and ensured timely renewals were completed accurately.
Assisted in the preparation of insurance documents, including applications, claims forms and renewal notices.
Maintained up-to-date knowledge of industry trends in order to provide customers with the best possible coverage options.
Processed payments for insurance premiums and maintained accurate records of all transactions.
Investigated any discrepancies between client's stated needs and actual coverage requirements.
Responded promptly to customer inquiries regarding billing issues or policy updates.
Prepared invoices for payment processing according to established guidelines.
Evaluated customer feedback on products and services offered by the company in order to identify areas of improvement.
Compiled data from various sources to prepare reports for management on a regular basis.
Researched policy changes requested by clients and updated their accounts accordingly.
Participated in meetings with senior management to discuss current projects and develop action plans for implementation.
Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
Provided assistance with the coordination of underwriting activities for new business policies.
Created presentations and educational materials on relevant topics such as new products or services.
Conducted comprehensive reviews of customer portfolios to recommend changes or improvements.
Negotiated with insurance companies to ensure fair compensation for customers.
Educated customers on the importance of having adequate coverage in place.
Monitored changes in state laws that may affect customer policies.
Maintained up-to-date knowledge of industry trends, regulations, and best practices.
Developed strategies for reducing overall costs while maintaining appropriate levels of coverage.
Identified potential areas of risk and provided appropriate advice to customers.
Provided training and mentoring support to junior staff members as needed.
Medical Assistant
Family Healthcare Associates
Dallas
01.1999 - 01.2001
Front and back office medical assistant.
Scheduled patients' appointments.
Insurance verification and collection of co-pays.
Verified workers' compensation insurance.
Data entry.
Doctor's assistant: injections, blood draws for lab work, EKG, pulmonary function tests, and assuring those documents get recorded into the patient's chart.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Inspected equipment to ensure proper working order prior to use on patients.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Registered new patients into practice management software program accurately entering demographic information.
Collected samples from patients for laboratory testing purposes.
Provided assistance to medical staff in performing minor surgical procedures.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Administered injections, medications and treatments as directed by the physician.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Educated patients on healthcare topics such as nutrition and disease prevention methods.
Filed insurance claims forms in accordance with applicable regulations.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Documented notes during patient visits.
Cleaned and maintained medical equipment following procedures and standards.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team productivity.
Education
Certificate - Medical Assisting program
Education America
Mesquite, TX
01-1999
High School Graduate -
West Mesquite
Mesquite, TX
05-1995
Skills
Title processing
Customer service
Regulatory compliance
Quality assurance
Cash management
Vendor management
Team leadership
Scheduling
Document delivery
Record keeping
Conflict resolution
Communication skills
Time management
Problem solving
Data entry
Administrative oversight
Client service
Consulting
Sales leadership
Human resource management
Team oversight
Small business operations
Verbal and written communication
Staff hiring
Employee development
Quality management systems
Relationship building
Partnership development
Strategic planning
Service quality assurance
Negotiation
Human resources
Crisis management
Staff management
References
References available upon request.
Qualifications
Offering over 16 years of experience in the Medical Industry/Insurance/ Customer Service, possess detailed and organizational skills, strong customer service, positive attitude, multi-tasking, professional and strong computer skills. Possess some knowledge of patient’s EOB (explanation of benefits), communication with patients regarding their benefit coverage as well as communicating with Insurance companies and Doctors offices regarding coverage, co-pay, precertification, referrals, front desk, answer multi-line phone systems, scheduling, and multi-task various clerical duties. Also, posses knowledge of transferring car titles and properly completing necessary paperwork.