Nina Justice
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinic Manager/Lead Surgery Coordinator
Orthopaedic Medical Group of Tampa Bay
01.2014 - 11.2023
- Supervised all clinical operations and schedule staff in clinics
- Evaluated and determined appropriate clinical policies and procedures
- Ensured optimal patient results and provided support to all clinic staff
- Managed care delivery according to required standards and guidelines
- Maintained patient information and recommended continuous improvement in care
- Created educational guides for patient understanding and care
- Applying Cast and Splints
- Removal of Sutures and Staples
- Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting
- Managed Daily Close to include overseeing patient demographics, and patient payments
- Balanced daily close by generating end of day reports against employee batches
- Closely worked with billing department and office manager trouble shooting reimbursement issues (coding, referrals, insurance eligibility and benefit problems)
- Assist in all aspects of medical practice including making appointments, answering billing issues, answering phone calls, calling in refills and new prescriptions to pharmacies
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Ensuring adequate preparation for surgeries by scheduling the necessary equipment and procedure rooms and maintaining the surgical inventory
- Understanding surgical procedures, such as the necessary time a surgery takes and the medical staff necessary, in order to properly maintain a surgical schedule
- Providing patients with pre and post-operative instructions
- Managing surgical documents, gathering and inputting patients' information, and entering post-surgery data into patients' records
- Ensuring all surgical cases are scheduled in a timely manner in accordance with the Physician or Surgeon's directions.
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Liaised with health insurance companies to process insurance claims and maximize reimbursements.
- Provided direct care to patients by assessing, diagnosing and treating illnesses.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Medical Administrative Assistant
Pediatric Partners of Winter Haven
01.2011 - 06.2014
- Greeted patients and provided required paperwork to facilitate services.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Maintained and updated patient records for accurate, current medical histories.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and pre-authorizations and managed patient charts.(Medicaid, Medicare and commercial plans)
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- .
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Called patients to confirm scheduled appointments day in advance.
- Lead Front Desk with daily tasks and made schedule for front desk staff
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Training of new staff and creating user friendly how to manuals for software related to specific job roles
- Proficient in maintaining patient flow and communicating with physicians and employees.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Home Health Aide
Legacy Home Health
02.2009 - 01.2011
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Administered medication as directed by physician.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Developed individual care plans for clients based on specific needs.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Utilized universal precautions and infection control principles in all aspects of care.
- Scheduled and coordinated medical appointments.
- Assisted with end-of-life care.
- Trained new staff members on best practices for home health care.
Receptionist/Administrative Assistant
Rainbow Pediatrics
01.2009 - 01.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Receptionist
Justice Tree Removal
06.2007 - 01.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
Education
Everest University Pharmacy Technician Program -
Everest University - Tampa
Tampa, FLHigh School Diploma -
Haines City Senior High School
Haines City, FL10.2009
Skills
- Vendor Relations
- Administrative Leadership
- Scheduling
- Program Management
- Corporate Compliance
- Supply Coordination
- Patient Flow
- Clinical Management
- Technical Troubleshooting
- Back Office
- Special Event Planning
- Staff Supervision
- Employee Training
- Conflict Resolution
- Performance Evaluation
- HIPAA Compliance
- Team Building
- Problem Solving
- Leadership Abilities
- Organizational Skills
- Data Analysis
- Healthcare Administration
- Decision Making
- Time Management
- Customer Service
- Policy Development
- Strategic Planning
- Scheduling Appointments
- Medical Terminology
- Information Systems Development
- Critical Thinking
- Decision-Making
- Policy and Program Development
- HIPAA Guidelines
- Records Maintenance
Certification
Notary Public, 2015-06-01, 2025-06-01
Timeline
Clinic Manager/Lead Surgery Coordinator
Orthopaedic Medical Group of Tampa Bay
01.2014 - 11.2023
Medical Administrative Assistant
Pediatric Partners of Winter Haven
01.2011 - 06.2014
Home Health Aide
Legacy Home Health
02.2009 - 01.2011
Receptionist/Administrative Assistant
Rainbow Pediatrics
01.2009 - 01.2011
Receptionist
Justice Tree Removal
06.2007 - 01.2009
Everest University Pharmacy Technician Program -
Everest University - Tampa
High School Diploma -
Haines City Senior High School
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