Hi, I’m
Nina Kimberling
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Summary
Dynamic Administrative Sales and Marketing Expertise with a proven track record starting with Investment in creating Products using Patterns and Design, Knowledge, Resources, Essential Utility Accomodations, Seasoning Customers Needs with affordability, providing Exceptional Customer Service Skills, becoming the owner and founder of Stout Investments. Excelling in management and relationship building. Enhanced sales revenue by identifying customer needs and organizing promotional events. Recognized for exceptional customer service and adept at multitasking, driving team success through effective training and support.
Overview
17
years of professional experience
1
Certificate
Work History
Stout Investments
Customer Service Representative
02.2020 - 03.2025
Job overview
- Boosted sales revenue by identifying customer needs and recommending appropriate production of products and services.
- Trained new employees on customer service, money handling, greeting, organizing, metrics for quality, speed and accuracy, privacy policy , adhering confidentiality, coordinate travel arrangement while responding to client inquires while always using closing techniques to demonstrate the sale accurately.
- Delivered excellent customer service through prompt responses to client inquiries, positive attitude and addressing concerns effectively, professionally building rapport through empathetic listening skills and understanding their unique needs or preferences.
- Collaborated on special projects enhanced supporting team during peak periods by sharing workload, research on findings, coordinating events in timely arranged meetings delivering peak performance effortlessly.
- Negotiated with vendors to reduce supply costs, creating cultural trends and stylish patterns, leveraging bulk purchase price, increasing higher profits, brand and quality awareness, strong customer relationships, and long term business growth.
- Conducted research for project proposals, compiling information that supported winning bids
- Surpassed team goals by partnering with colleagues to implement best practices and protocols Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Supported company by managing budgets, scheduling appointments, organizing itinerary, Ensured timely completion of necessary paperwork, annual and quarterly reports, coordinating with various online invoicing and financial reports, exceeding expectations throughout transactions for seamless progress towards closing dates and finalization promptly and effectively.
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Texas Star Sales
Administrative Assistant
05.2015 - 02.2020
Job overview
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- Contributed to company-wide success with cross-departmental support on various projects as needed.
Relax Foxfire Realty
Residential Realtor
06.2013 - 04.2015
Job overview
- Educated clients about local neighborhoods, schools, amenities, and community features relevant to their housing search criteria
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs in finding residential properties
- Developed strong relationships with lenders, inspectors, and appraisers to streamline the home buying process for clients
- Built credibility within the local real estate community through consistent professionalism and ethical practices when working alongside fellow agents
- Conducted thorough market analysis to determine accurate property values and recommended appropriate listing prices for sellers
- Educated clients by delivering explanations of short sales processes, mortgage loan processing, and foreclosures
- Managed a diverse portfolio of residential properties varying in size, location, style, and price range while maintaining attention to detail across all transactions
The Villages Entertainment
Customer Service Manager
09.2010 - 04.2013
Job overview
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts
- Improved team morale by establishing recognition program for exceptional customer service
Hertel Auto Group
Administrative Assistant
04.2008 - 12.2010
Job overview
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
Champion School of Real EstateFort Worth, TX
Associate of Arts from Mortgage Loan Origination
08-2019
Skills
- Administrative support
- Administrative oversight
- Organizational skills
- Effective relationship management
- Customer support expertise
- Effective communication
- Analytical problem solving
- Detail-oriented data processing
- Client relationship management
- Conflict resolution
- Telecommunications support experience
- Proficient in software applications
- Proficient in resolving conflicts
- Customer complaint resolution
- Customer complaint handling
- Transaction management
- Customer satisfaction analysis
- Polished telephone etiquette
- Call center management
- Proficient in Microsoft Outlook
- Appointment coordination
- Professional call coordination
- Post-interaction engagement
- In-depth product knowledge
- Administrative paperwork handling
- Effective scheduling management
- Efficient order processing
- Team collaboration enhancement
- Documentation management
- Comprehensive administrative support
- Proficient in Microsoft Office Suite
- Data gathering
- Customer engagement optimization
Certification
- CPSP - Certified Professional Sales Person, 01/01/19
- Licensed Real Estate Agent - Foxfire Realty, Summerfield, FL, 01/01/13
- Licensed Real Estate Agent - Century 21, Euless, TX, 01/01/97, 12/31/19
- Mortgage Loan Origination, 01/01/19
Accomplishments
"Owner and Operator" of Stout Investments, Operated since January of 2020 and continued through COVID-19. Until Ended in December 2024. Presenting Clayton Mobile Homes and Communities: Wylie, Texas, Award for "TOP TEN SALESPERSON" All quarters of 2000, All of 2001, All of 2002, All of 2003, 1st quarter of 2004, continuously productions of outstanding marketing techniques resulted in a greater pipeline leading to more home sales and accurate closings.
Clayton Mobile Homes and Communities: "Circled Awards"set sales production of 'all four Quarters'for "Highest Community profits" Annually Sales: 2000, 2001, 2002, 2003, 2004
Ranked 1st place "Mastering techniques" and "Procedures" (completion 6 weeks) Submission of Training Members Professionally becoming "All Around Team Leaders", Taught skills and techniques illustrated by Nina Kimberling, "The Sales Team Trainer," Achieving Outstanding Proformance in Sales up to Team Leadership and Sales Professionals at Clayton Mobile Homes.
"Overall Achieved"over 50 Awards for Outstanding Performances, Management, Sales, Finance Programs and *The Best Customer Service Skills Shown Through Out The History of The Company, Clayton Mobile Home Sales and Communities.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certifications and Awards
"TOP TEN SALESPERSON" Highest Gross Profits and the most units sold in one year.
"TOP FIVE SALESPERSON" Highest Gross Profits accountable by highest profit margin through out all the sales people in Clayton Mobile Homes and Community.
Champion School of Real Estate: "REAL ESTATE AGENT" Completion of Ethics Skilled Coarse is called A "REALTOR", Licensed in Ocala, Florida 2013.
Timeline
Customer Service Representative
Stout Investments
02.2020 - 03.2025
Administrative Assistant
Texas Star Sales
05.2015 - 02.2020
Residential Realtor
Relax Foxfire Realty
06.2013 - 04.2015
Customer Service Manager
The Villages Entertainment
09.2010 - 04.2013
Administrative Assistant
Hertel Auto Group
04.2008 - 12.2010
Champion School of Real Estate
Associate of Arts from Mortgage Loan Origination
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