Nina King
Saint Louis,MO
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Office management skills. Expert user of Yardi, One-site, and realtime software. Well-qualified Leasing consultant and office manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Energetic Leasing consultant offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints. Dedicated Leasing Consultant experienced in closing lease deals on vacation, home and business rental properties. Knowledgeable about Yardi, One-site, Realtime software. Offers successful career history comprising more than 10 years. Seasoned Office manager bringing proven skills in negotiating, preparing and finalizing documents agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Hardworking and passionate job seeker with strong organizational skills eager to secure entry- Leasing consultant/ Office manager position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Carleton Properties
03.2024 - 04.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Leasing Consultant
Franklin School Apartments
02.2023 - 03.2024
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Distributed and followed up on tenant renewal notices.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Registered clients on database to enable tracking history and maintain updated records.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Implemented creative incentive programs for renewals, resulting in increased retention rates among existing tenants.
- Contributed valuable input during team meetings, sharing ideas on how to improve processes and enhance the overall resident experience.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Optimized advertising efforts by analyzing performance metrics and adjusting campaigns accordingly to attract qualified applicants effectively.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Generated professional networks by engaging in professional, industry and government organizations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Office Manager
Barnes Bros. All-type Plumbing (Warren Barnes
02.2005 - 01.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
No Degree - Criminal Justice
Phoenix University
12400 Coit Rd. Tx. 75243GED -
Department of Elementary And Secondary Education
Saint Louis Missouri09.1990
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Lease Agreements
- Organizational capabilities
- File Management
- Leasing and sales
- Phone and Email Etiquette
- Application processing
- Telephone and email etiquette
- Sales Techniques
- Property Tours
- Unit inspection
- Lease oversight
- Clear Communication
- Lease Renewals
- Creative Problem-Solving
- Leasing Terms and Specifications
- Closing Techniques
- Training and mentoring
- Database Management
- Background Checks
- Team Collaboration
- Property Marketing
- Background Check Process
- Property tours and inspections
- Lead Generation
- Property Management
- Property management knowledge
- Prospecting assistance
- Organized Mindset
- Property Inspections
- Relationship Building
- Prospect qualification
- Maintenance Requests
- Lead Conversion
- Competitive Research
- Market Research
- Interpersonal Relations
- Application verification
- Sales proficiency
- Property Maintenance
- Administrative Support
- Reporting and Correspondence
- Staff Management
- Basic Mathematics
- Vendor Contract Negotiations
- Resident Retention Programs
- Event Planning
- Account Management
- Real Estate Law
- Flexible Schedule
- Data Entry
- Customer service-focused
- Critical Thinking
- Customer Relations
- Tenant relations
- Decision-Making
- Social Media Engagement
- Affordable housing programs knowledge
- Dispute Handling
- Microsoft Office
- Property Showing
- Disturbance Handling
- Fair housing mandates
- Client Relations
- Creative and Adaptable
- Office Staffing
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
Certification
Fair Housing overview certificate
Intersolutions lease training
Timeline
Leasing Consultant
Carleton Properties
03.2024 - 04.2024
Leasing Consultant
Franklin School Apartments
02.2023 - 03.2024
Office Manager
Barnes Bros. All-type Plumbing (Warren Barnes
02.2005 - 01.2018
No Degree - Criminal Justice
Phoenix University
GED -
Department of Elementary And Secondary Education
Fair Housing overview certificate
Intersolutions lease training
Similar Profiles
Jaspreet KaurJaspreet Kaur
PSW at Carleton LodgePSW at Carleton Lodge
Cassandra AllenCassandra Allen
Assistant Manager at Carleton CompaniesAssistant Manager at Carleton Companies
Ayisha Awudu AliAyisha Awudu Ali
Teaching Assistant at Carleton UniversityTeaching Assistant at Carleton University