Nina Laughlin
Eldridge,IA
Summary
Motivational leader and analytical problem-solver with meticulous attention to detail, advanced supervisory, team building, critical thinking and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, analytical problem-solving skills, monitoring and morale-building techniques to maximize employee engagement and performance.
Forward-thinking Human Resource employee and Manager with comprehensive experience implementing new processes, ability to research and analyze data, compile and utilize critical thinking with data managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures coupled with effective negotiation skills. Polished in evaluating employee performance and overseeing key projects, negotiations, grievances, conduct, compensation and performance reviews.
Overview
4
4
years of professional experience
Work History
Manage of Operations
Sips Coffee, LLC
Eldridge, IA
08.2023 - Current
- Vast experience with staffing; employee relations, employee-customer relations, employees needs (hiring, interviewing, payroll, scheduling, grievances, taxes, performance review, retention), etc.
- Oversees operations in a fast-paced, thriving business employing a staff of 25; consistent working relations with a multitude of proprietors, customers and community organizations.
- Integrated a new app for more efficient customer service and increased revenue.
- Implemented a new point of sale system to ensure better financial tracking and to train and reward staff more appropriately.
- Elevated marketing tools, social media accounts and signage to attract a more diverse range of customer needs, increase sales and bring the business further into the current technological state.
- Handles all HR for current employees; Payroll, taxes, scheduling, time-off, grievances, employee relations, etc.
- Implemented a delivery system, procured a vehicle and driver and in-house system to handle orders via delivery, app and drive through.
- Provide onboarding to new staff and has excellent staff retention.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance. Adheres to Health Inspections and the highest quality of standards.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Negotiated contracts with vendors for services necessary for daily operations.
- Oversaw inventory management activities including ordering supplies as needed.
- Implemented systems for tracking operational performance metrics.
- Planned and coordinated logistics for large-scale events or conferences including philanthropic events, academic events, etc.
- Investigated customer complaints related to product and service quality or delivery issues.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
General Manager
Aberrant Crossfit
Eldridge, IA
Aug2021 - 08.2023
- Served as an integrated liaison between five businesses within the facility to ensure comprehensive management; logistics, operations, human resources with 100% continuous productivity.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Trained employees on additional job positions to maintain coverage of roles. Developed/published job vacancies, rank applications, evaluate personnel and duties/responsibilities to determine pay grade/title.
- Consistently exhibited adaptability by quickly making changes to account for staffing issues or issues that were not foreseeable.
- Minimized staff turnover through appropriate selection, orientation and training.
- Utilized critical thinking and analytical problem-solving when resolving issues and decision-making in escalating concerns. Utilized negotiating techniques and knowledge, scheduled and regulated coverage of positions, evaluated employee conduct.
- Maintained adequate staffing to meet objectives within budget. Obtained and resourced important employee programs, training, and legal protocol. Applied grievance procedures, ensured compliance and maintained morale.
- Created training modules and documentation to train staff. Established HR procedures/policies for staff.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Conducted quality, timely performance feedback and performance appraisals.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Entered time and attendance logs in preparation for payroll.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Monitored staff performance and addressed issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Recruited and hired qualified candidates to fill open positions.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Utilized written and verbal communication to communicate with athletes, employees, other businesses, sponsors and so forth.
- Effectively negotiated fair and reasonable prices for multiple events held at the gym. Prices were negotiated for various services and vendors. Additional cost analysis was completed to determine prices to be charged for participants.
- Continuously researched, interpreted, and applied many regulations required to be followed due to the insurance policy and being a Crossfit affiliated facility.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Implemented systems for tracking operational performance metrics.
- Oversaw inventory management activities including ordering supplies as needed.
- Planned and coordinated logistics for large-scale events or conferences.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Hired and onboarded team members to meet immediate and expected demand.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Engaged with existing and potential clients to gain insight into needs.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
Personal Trainer
Aberrant Crossfit
Eldridge, IA
Aug2020 - 02.2023
- Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
- Established professional relationships with team members and coaches through written and verbal communication.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Trained athletes in proper use of equipment for safety and maximum results.
- Adhered to equipment and apparel standards to promote safety and fair play and made new equipment orders when appropriate.
- Assessed player abilities and assigned positions according to individual strengths.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Attended games to gauge player talent and create new gameplay strategies.
- Suggested exercise modifications to individual athletes to avoid strain and injury.
- Established clear benchmarks for performance and monitored individual and team progress.
- Developed exercise regimens targeting individual athlete needs.
- Coordinated fundraising events to raise money for sports equipment and travel expenses.
- Meticulously paid attention to detail in order to adjust coaching techniques to meet athlete needs and address strengths and weaknesses.
- Communicated with coaches and athletes to discuss tournaments, competitions and other events.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
Personal Trainer
Angry Unicorn
Davenport, IA
08.2020 - 08.2021
- Built and established lasting relationships using encouragement and personal support.
- Demonstrated safe and proper exercise techniques to clients.
- Measured client overall fitness by completing comprehensive evaluations and physician clearances.
- Observed participants during classes, watching for issues and incorrect techniques.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Suggested exercise modifications to individual clients to avoid strain and injury.
- Advised participants on proper attire and appropriate shoes for class.
- Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
- Promoted classes and facility amenities on social media.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Wiped down exercise mats, weights and equipment prior to and after use.
- Demonstrated proper breathing techniques and meditation exercises.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Assisted clients with developing reasonable diets and nutritional guidelines.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Invited individuals of all ages and fitness levels to participate in classes.
- Assessed needs of participants and developed class exercises to address expectations.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Enforced safety rules and procedures to minimize injuries.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Resolved member and guest complaints or notified supervisor for solutions.
- Recommended modifications of exercises to help participants avoid injuries.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Set up equipment and weights for use by class participants.
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
- Monitored class participants for appropriate techniques to prevent injuries.
- Communicated with clients to determine goals and performed client assessments.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Created personal training experiences for clients.
- Coached and encouraged participants during exercises and routines.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
Fundraiser Coordinator
Ed White Elementary
Eldridge, IA
Aug2012 - Oct2022
- Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
- Raised awareness and attracted donors through marketing campaigns.
- Worked with volunteers to guide fundraising activities, analyzed data, applied critical thinking, managed finances and strategized with board members to innovate opportunities to attract new donors.
- Managed fundraising communications, media interviews, press releases and media kits with meticulous attention to detail.
- Established and enforced fundraising goals, strategies and disbursements.
- Liaised with business and community members to increase awareness of fundraising programs and causes.
- Innovated new approaches to engage donors and increase funding.
- Coordinated large-scale events to engage with donors and provide presentations regarding fundraising initiatives.
- Optimized program budgets, interpreted policies and regulations, analyzed data, outreach and results with strategic fundraising plans.
- Directed work of fundraising team to successfully achieve fundraising targets on or ahead of schedule.
- Created online fundraising campaigns using social media platforms with insightful content designed to highlight organizational objectives and attract givers.
- Raised funds by coordinating events.
- Established goals for soliciting funds, developed collection and security policies and coordinated funds disbursements.
- Developed projections for annual revenues covering donations, sales and grants to support cash flow management.
- Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
- Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams, contracting local businesses.
- Produced materials to highlight program offerings and reach new donors.
- Maintained written and verbal communication with all volunteers, school representatives, and sponsors to ensure all events went as smoothly as possible.
- Ensured all policies and regulations were enforced when holding an event at a school and when children are involved to ensure everyone’s safety.
Owner
Aspen Dental
Davenport, IA
2012 - 2017
- Maintained open communication with employees, suppliers and customers through written and verbal communication to ensure all needs were being met.
- Reviewed, analyzed, interpreted and applied various insurance policies and regulations to understand what the customer's coverage was and how to proceed with billing.
- Reviewed, analyzed, interpreted and applied various supplier quotes to ensure they can meet the requirements of the items being procured.
- Worked with vendors to view and analyze cost proposals to ensure and reasonable price were negotiated.
- Promoted business on social media platforms to maximize brand identity and exposure and to generate revenue.
Administrative Assistant
University of Iowa Hospital and Clinics
Iowa City, IA
May1999 - Jan2004
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Coordinated appointments, meetings and conferences.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting, analyzed data, applied critical thinking and implemented regulations and proposals under HIPAA and JCAHO, researched current policies and managed data.
- Documented research, interpreted and analyzed systems data, and helped implement regulations and policies.
- Prepared and prioritized calendars and correspondence.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Maintained accurate department and customer records.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Provided secretarial and office management support while building cooperative working relationships.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Composed, edited and typed complex memos and reports with job-related software.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Directed customer communication to appropriate department personnel.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Composed correspondence, reports and meeting notes.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Responded effectively to sensitive inquiries or complaints.
Education
Bachelor of Arts - Psychology/Social Work
University of Iowa
Iowa City, IA12.2000
Skills
- Staff Development
- Project Management
- Managing Operations and Efficiency
- Sales Techniques
Timeline
Manage of Operations
Sips Coffee, LLC
08.2023 - Current
Personal Trainer
Angry Unicorn
08.2020 - 08.2021
General Manager
Aberrant Crossfit
Aug2021 - 08.2023
Personal Trainer
Aberrant Crossfit
Aug2020 - 02.2023
Fundraiser Coordinator
Ed White Elementary
Aug2012 - Oct2022
Owner
Aspen Dental
2012 - 2017
Administrative Assistant
University of Iowa Hospital and Clinics
May1999 - Jan2004
Bachelor of Arts - Psychology/Social Work
University of Iowa
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